Network & Coverage2024-11-01T13:03:46+00:00

Help & Support

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Network & Coverage

Network
Coverage
SIM issues

Network

I can’t make calls or send texts2019-10-21T20:14:46+00:00

– Check the network coverage on your phone.
– Try restarting your phone.
– Check MyGoMo to make sure you haven’t been suspended.

I can’t receive calls?2019-10-03T09:03:55+00:00

– Check the network coverage on your phone
– Try restarting your phone
– Check MyGoMo to make sure your account hasn’t been suspended

Coverage

Which handsets support WiFi Calling?2022-07-18T09:56:19+00:00

The following handsets support WiFi Calling on GoMo:

  • Android – Samsung Galaxy S6 and above, Samsung GalaxyA and J series from 2017 models and upwards, Huawei P and Mate series from 2017 onwards.
  • IOS – Apple IPhone 5C and above including IPhone SE
  • Other handsets may not be supported
Can I disable WiFi Calling or 4G Calling?2024-12-17T09:08:40+00:00

4G Calling & WiFi Calling services can be disabled in your Settings. 4G Calling may also appear as VoLTE on your phone.

Can I upgrade to get WiFi Calling or 4G Calling?2022-05-05T15:16:27+00:00

WiFi Calling & 4G Calling is available for all customers.

How do I get WiFi Calling & 4G Calling?2024-12-17T09:09:18+00:00

4G Calling & WiFi Calling services can be turned on/off in your Settings. 4G Calling may also appear as VoLTE on your phone.

Can I get WiFi Calling & 4G Calling?2022-05-05T15:16:58+00:00

WiFi Calling & 4G Calling is available for all customers.

Why do I have no data coverage?2020-07-30T14:25:51+00:00

In most cases you should have good coverage as our network has 99% 4G coverage nationwide. Like all mobile networks, we can’t fully guarantee indoor coverage. Coverage in your house can vary depending on the type of building. For example, if your house is built with thicker materials, or if you’re trying to access the network from a basement you may find it harder to connect to the network.

We are working to ensure that we have the best coverage possible for our customers. Please check our Mobile Coverage Map to see if you are in an area with low coverage or data speeds.

Mobile Coverage Map2019-10-21T20:54:33+00:00

Click here to see our Mobile Coverage Map.

Sim issues

Where do I find my SIM PIN and PUK?2019-10-21T21:20:09+00:00

Your PIN and PUK are printed on the back of your SIM card holder, just scratch the panel to reveal the details. You can also find your PIN and PUK details in your MyGoMo account here

How do I order a replacement SIM?2024-12-17T09:38:34+00:00

If your SIM has been lost, stolen or damaged, simply order a new replacement SIM through the ‘Account Details’ section of your MyGoMo account.

Once your replacement SIM has been delivered, you can activate through the same section of your MyGoMo account.

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