Network & Coverage

If you are having trouble making calls or sending texts, please follow the steps below.

1. Check the network coverage on your phone.
2. Try restarting your phone.
3. Check MyGoMo to make sure you haven’t been suspended.

If you can't receive calls, please follow the steps below:

1. Check the network coverage on your phone.
2. Try restarting your phone
3. Check MyGoMo to make sure your account hasn’t been suspended

The following handsets support WiFi Calling on GoMo:

Android

• Samsung Galaxy S6 and above, Samsung Galaxy A and J series from 2017 models and upwards.
• Huawei P and Mate series from 2017 onwards
• Xiaomi supported devices.

IOS

• Apple IPhone 5C and above including IPhone SE

Other handsets may not be supported

4G Calling & WiFi Calling services can be disabled in your Settings. 4G Calling may also appear as VoLTE on your phone.

4G Calling & WiFi Calling services can be turned on/off in your Settings. 4G Calling may also appear as VoLTE on your phone.

WiFi Calling & 4G Calling is available for all customers.

WiFi Calling & 4G Calling is available for all customers.

In most cases you should have good coverage as our network has 99% 4G coverage nationwide. Like all mobile networks, we can’t fully guarantee indoor coverage. Coverage in your house can vary depending on the type of building. For example, if your house is built with thicker materials, or if you’re trying to access the network from a basement you may find it harder to connect to the network.

We are working to ensure that we have the best coverage possible for our customers. Please check our Mobile Coverage Map to see if you are in an area with low coverage or data speeds.

Click here to see our Mobile Coverage Map.

Your PIN and PUK are printed on the back of your SIM card holder, just scratch the panel to reveal the details. You can also find your PIN and PUK details in your MyGoMo account

If your SIM has been lost, stolen or damaged, simply order a new replacement SIM through the ‘Account Details’ section of your MyGoMo account.

Once your replacement SIM has been delivered, you can activate through the same section of your MyGoMo account.