Accessibility Statement
GoMo is committed to making its website(s) accessible, in accordance with European Union (Accessibility Requirements of Products and Services) Regulations 2023.
This accessibility statement applies to the following URls:
*It does not apply to other content or websites published on any of its subdomains. These websites and their content will have their own specific accessibility statement.
Both websites are designed to comply with the technical standard for websites and mobile apps, EN 301 549 v.3.2.1. This closely follows level ‘AA’ of the Web Content Accessibility Guidelines 2.2 level AA.
Hearing and speech
Irish Text Relay Service (ITRS)
ITRS makes phone calls easier, allowing those who are deaf, hard of hearing or speech impaired to make and receive calls independently. The service enables the translation of text into voice and voice into text relayed through an ITRS agent who performs the translation. It is accessible from mobile phones, tablets and PCs.
Before you begin using the service you will need to register on the ITRS website.
Once you have registered your phone number you can use the live chat service.
Sign Language
The Irish Remote Interpreting Service (IRIS) operates in a sign language relay service. This service enables the translation between sign language and speech, empowering those who are deaf, hard of hearing or speech impaired to make and receive calls independently. This is done through an IRIS agent who performs the translation through a video calling link between the customer and the SLIS agent. For more information see https://slis.ie/
Real-time text (RTT)
Real-time text (RTT) lets you communicate during a mobile phone call by text as well as voice. RTT is available to GoMo customers and is of particular benefit to people who are deaf, hard of hearing, or have speech limitations. RTT calls are treated as standard voice calls using any available call allowance or otherwise charged at the applicable rate for the number dialled.
RTT is available on the 4G/5G mobile network and on eir WiFi calling. It is limited to calls made between two numbers on the same mobile network. The availability of RTT may depend on the age and origin of your device. For details on availability and on how to set up RTT on your device, please consult the user manual for your device or the manufacturer website.
112 Emergency SMS Service
The 112 SMS service allows a person that is deaf or hard of hearing to send an SMS text message to the Emergency Call Answering Service (ECAS) which will be relayed to An Garda Síochána, the Ambulance service, the Fire service, or the Irish Coastguard.
You must register for the service and you can find out how it works on www.112.ie.
Free directory enquiries (DQ) service ‘196’
You can avail of free directory enquiry service by dialling 196. To register for this service Freephone 1800 574 574.
To use the DQ service, dial 196. An agent will ask you to validate your use of the service by quoting your PIN number and your name. You will then be able to request a phone number by providing the name and address of the person/company whose number you require.
Reading bills and other information
Online: View your bill online, this facility enables you to enlarge any page of your bill for ease of reading. You can pay your bill using MyGoMo. To register, you must have an email address. Once you have registered with us you can view, analyse and pay your bill online by Debit or Credit Card, or set up a direct debit.
Bills in Braille: GoMo provides a service for customers who wish to receive their bills in Braille – Contact us to request this.
Dexterity and Mobility Supports
- Large buttons to aid accuracy in entering numbers and text
- Speech based commands allowing hands free dialling and control of key phone features
- Predictive text with swipe entry mode to simplify text entry
- Wireless headset connectivity and loudspeaker functions allowing use of the phone without having to hold it
Mobile Phones to Match your Requirements – Accessibility Apps
Accessibility Apps are available to assist users finding the most useful mobile phone and tablet to match your requirements. The Global Accessibility Reporting Initiative (GARI) website provides a central source of information on mobile phones and apps, setting out the features that are available on a wide selection of devices and apps. This provides a useful guide in selecting the phone that best suits your needs.
For guidance on Phones & Tablets go to www.gari.info/findphones.cfm Find guidance on Mobile Apps go to www.gari.info/findapps.cfm For information on our mobile plans click here.
All smartphone handsets sold by GoMo have Apple iOS or Android OS and therefore have many in-built accessibility features.You can view the range of accessibility features available on your smartphone on Apple accessibility information or Android accessibility information.
Additional accessibility features will depend on the manufacturer of your device. We recommend that you consult the manufacturers' accessibility information before purchasing a mobile device to ensure that the device contains the features that you require Samsung, Apple, TCL, Xiaomi, HMD.
Customer Support
GoMo provides support to customers online at Contact Us
You can avail of the following services via MyGoMo:
- View your current bill
- Pay us by Debit / Credit Card
- Order a product or service
- See your order
- Manage your contact preferences while you are a customer and when you are not
Customer Complaints Handling Procedure
GoMo operates a Code of Practice that is designed to foster open and fair dealings with respect to the handling of complaints. The Code outlines the standards that apply to the handling of complaints by GoMo. For more information click here.
Registering your requirements – Choosing the Pricing, Communications Medium and Billing Medium that Best Suits You
You can get full details of the plans on offer on www.gomo.ie. When you apply for service with GoMo, you can manage your billing and how GoMo may contact you in respect of our latest offers, which includes no contact or contact via one or more of phone calls, SMS, email and by post. You can manage these preferences in your MyGoMo account.
Terms and Conditions
To view general terms and conditions and related terms and conditions to your services visit our terms page.
Learn More about Your Data
We want to give our customers the best possible experience. To do so, we need to collect personal data from you for certain processes such as providing a service and when you enquire about our services. Find out more about what we do with your data.
GoMo Subject Rights Request Form
Please help us to identify the information you require
Useful Links
Please see below a list of other organisations that may be of interest: