The availability and quality of services when roaming may vary relative to that which you enjoy as a GoMo customer in Ireland due to regional differences including but not limited to the extent of network infrastructure, the landscape (e.g. due to tunnels, dips, cuttings, mountains and wooded areas and the density, height and fabric of buildings) and differences in the availability of the various network technologies (2G, 3G, 4G and 5G).

Voice calls may not connect or may take longer to connect and SMS may take longer or may not be delivered where service is limited.

Data service may be subject to greater latency, lower speeds or more limited availability.  This can result in internet access slowing down, web pages failing to load or problems with voice services carried over the internet (VoIP).  Certain applications such as video or audio applications may suffer from momentary interruptions and it may take more time to complete a task that involves downloading or uploading data, a file, audio or video from or to the internet.

Specific number ranges may be subject to charges that are higher than those which apply to calls and SMS to standard fixed and mobile numbers (e.g. premium numbers and non-standard number ranges that might be free or involve lower costs to customers of the foreign network but are not free when roaming).

If you consider the quality of service falls short of the quality of service commitments in eir’s terms and conditions and wish to complain, our Code of Practice and complaint handling procedures can be accessed here.