Joining & getting started2019-11-05T22:05:49+00:00

Help & Support

How can we help you today?

Joining & getting started with GoMo

Top FAQs

I’ve ordered my SIM – what happens now?2019-11-05T22:09:11+00:00

Congratulations on being in the first 100,000 GoMo Customers! After ordering your SIM you should receive:

  • An order confirmation text
  • An order Confirmation email
  • An email to register for your MyGoMo account.

If you don’t receive these immediately don’t worry! Due to the phenomenal demand for GoMo, emails and text notifications may take up to 24 hours to reach you.

  • When your GoMo SIM Card is on the way you will get a tracking number from An Post, so you can track the delivery of your GoMo SIM.
  • All GoMo SIMs come with a new number as standard, but don’t worry, you can keep your number. Simply login to your MyGoMo account, go to Account Details > Move my Number > follow the instructions & we’ll take care of the rest!

Ideally wait until you lose service with current provider before using your GoMo SIM.

When will my SIM be delivered?2019-11-05T22:14:38+00:00

Your SIM will be delivered within 10 working days. If you have not received your SIM in this time, let us know.

All GoMo SIMs come with a new number as standard, but don’t worry, you can keep your number. Simply login to your MyGoMo account, go to Account Details > Move my Number > follow the instructions & we’ll take care of the rest!

Ideally wait until you lose service with current provider before using your GoMo SIM.

How do I move my number?2019-11-05T22:20:33+00:00

If you selected to move your number when you ordered your GoMo SIM you won’t need to do anything. We’ll send you a text 24 hours before we move your number. If the time doesn’t suit you, login to your MyGoMo account, go to Account Details > Move my number > pick a day & time that suits you better.

Ideally wait until you lose service with current provider before using your GoMo SIM.

If you didn’t select to move your number when you ordered, don’t worry, you can do it as soon as you receive your new GoMo SIM. Just login to your MyGoMo account, go to Account Details > Move My Number > follow the instructions & we’ll take care of the rest!

Ideally wait until you lose service with current provider before using your GoMo SIM.

Your move can take up to 24 hours to complete from the date and time you selected.

You can check your port Status in MyGoMo – if your port is showing ‘In Progress’ for more than 24 hours, get in touch with us via webchat.

Ideally wait until you lose service with current provider before using your GoMo SIM.

When do I receive my bill?2019-11-05T22:25:15+00:00

You will receive your bill on the 1st of each month and it will be due for payment on the 8th. We bill for the month in advance. So your bill on November 1st is for November, not October.

What will my bill consist of?2019-11-05T22:32:46+00:00

Your bill will include your €9.99 monthly fee for the month in advance along with any out of plan usage for the previous month.

Out of plan Usage includes:

  • International Calls/Texts
  • Calls to premium numbers (including 1890, 0818 and 11811)
  • Rest of World Roaming (Roaming outside the EU)

All of your bills are itemised, you can see a full breakdown of all charges by looking at the PDF version of your bill.

Why is my bill €10.05 instead of €9.992019-11-05T22:40:35+00:00

When activating iMessage on an iPhone, there is an SMS sent for verification as part of the activation. The cost for this SMS is 6c. This is a one off charge.

Why am I being charged 6c for an international SMS?2019-11-05T22:00:26+00:00

When activating iMessage on an iPhone, there is an SMS sent for verification as part of the activation. The cost for this SMS is 6c. This is a one off charge.

Getting started

I’ve ordered my SIM, what happens now?2019-10-31T22:58:48+00:00

Congratulations on being in the first 100,000 to order a SIM from GoMo. After ordering your SIM you should receive:

  1. Order Confirmation SMS
  2. Order Confirmation email
  3. Email to register for your MyGoMo account. If you don’t receive these immediately don’t worry! Due to the phenomenal demand for GoMo, emails and text notifications may take up to 24 hours to reach you.
  4. When your GoMo SIM Card is on the way you will get a tracking number from An Post, so you can track the delivery of your GoMo SIM.
  5. All GoMo SIMs come with a new number as standard, but don’t worry, you can keep your number. Simply login to your MyGoMo account, go to Account Details > Move my Number > follow the instructions & we’ll take care of the rest!
How do I move my number?2019-10-25T17:27:43+00:00

If you selected to move your number when you ordered your GoMo SIM you won’t need to do anything. We’ll send you a text 24 hours before we move your number. If the time doesn’t suit you, login to your MyGoMo account, go to Account Details > Move my number > pick a day & time that suits you better.

If you didn’t select to move your number when you ordered, don’t worry you can do it as soon as you receive your new GoMo SIM. Just login to your MyGoMo account, go to Account Details > Move My Number > follow the instructions and we’ll do the rest.

Your move will take up to 24 hours to complete from the date and time you selected.

When will my SIM be delivered?2019-10-25T17:28:57+00:00

Your SIM will be delivered within 10 working days.

All GoMo SIM cards come with a new number as standard but if you want to keep your old number, don’t worry we will not move your number until you’ve received your SIM. We’ll also send you a text 24 hours before we move your number so you’ll know when it’s going to happen.

How do I order a GoMo SIM?2019-10-25T17:30:12+00:00

All you have to do is visit our shop and follow theses simple steps.

You will need:
– A valid email address
– A valid mobile number
– Your current mobile provider’s account details if you wish to keep your number
– A valid Debit/Credit Card
– A delivery address for us to send your new SIM to

How do I register for MyGoMo?2019-10-21T21:16:30+00:00

Once your order has been placed you’ll receive an email from us to verify your email and set up your account. Just click the link in the email you receive and follow the steps to register. This link will expire within 12 hours but don’t worry, if it does go to MyGomo and click ‘Don’t have an account? Register’ to set up your email and account.

Why do I need to register for MyGoMo?2019-10-18T20:35:55+00:00

MyGoMo is the best way to manage your account, check your bills, make a payment and much more.

What credit checks and security deposits are required?2019-10-25T17:32:05+00:00

To buy a SIM from GoMo, you will need a valid Credit/Debit Card. There is a €9.99 upfront, once off activation fee. Your card will then be used for your monthly recurring payment.

My handset is locked to a network, what do I do?2019-10-18T21:04:57+00:00

If your handset is locked to your current provider, you will need to contact them to get a handset unlock code. Once your handset is unlocked, you will be able to pop your Ion Sim into your phone and use as normal.

Move my number

Can I keep my existing mobile phone number?2019-10-21T14:52:24+00:00
Yes! Once you receive your SIM, you can schedule the move date and time by logging into MyGoMo
 

Enter the number you want to keep and click ‘Get Verification Code’. You will receive an SMS with a code, which you enter into the verification code box.

Enter the date and time you’d like your current number to move.

Enter your account type and account number from your previous provider. Your account number is available on your bill from your current provider.

Your number will start to move on at the time / date you select and will take up to 24 hours to complete.

If you decide to change your move date or time, you can reschedule this in your MyGoMo account.

How long does the moving process take?2019-10-18T21:09:00+00:00

Moving your number to GoMo will take up to 24 hours to complete from the time/date you selected to schedule your move from.

How do I change or cancel my mobile number scheduled move date?2019-10-21T21:12:23+00:00

If you want to change your move date or cancel your move log into your MyGoMo account, go to your account details and click on the ‘Move my number’ tab. In here you can edit or cancel your move.

If your move has already started you will not be able to cancel it. Please contact us here.

Why has my mobile number move not completed on the scheduled date?2019-10-21T21:10:06+00:00

Your number will start to move over to GoMo at the time you selected, this can then take up to 24 hours to complete.

  1. Please check that you entered your previous provider’s account details correctly and try to move your number again.
  2. Check the date you selected for the move.
  3. If these steps are correct, please contact us here.
What day will my number move to GoMo?2019-10-21T21:08:53+00:00

Your number will start to move to GoMo on the date and time you selected. It will take up to 24 hours to complete from this time. If it hasn’t please contact us here.

What happens on the day my number moves to GoMo?2019-10-03T09:33:20+00:00

We will send you a reminder SMS the day before your move is due to complete. Your number will start to move over to GoMo at the time you selected when scheduling your move. Once you lose service on your old SIM, enter your new GoMo SIM into your phone. Your number will now be active on the GoMo network. This can take up to 24 hours.

I received an SMS that my move was rejected?2019-10-21T14:56:52+00:00

If you received an SMS that your move was rejected, here are some of the reasons why:

  1. We tried to move your number but it isn’t available from the network you supplied to us when scheduling your move.
  2. The account number you gave us for your current network was incorrect or unavailable.
  3. We tried to move your number but there is already a move in progress for the number you gave us.

To complete your move you can schedule this again via your MyGoMo account using the correct account details and current network provider.

Activate my SIM

How do I activate and set up my new SIM?2019-10-18T21:13:46+00:00
  1. Pop the SIM card into your phone
  2. Scratch the panel on the SIM holder to reveal your unique PIN and PUK number
  3. Enter the PIN when prompted on your phone
  4. You’ll need to remember this PIN, as your phone will ask for it every time it’s switched on.
How do I find out my new number?2019-10-18T21:14:41+00:00

Your new number will be printed on the SIM card holder that is delivered to you.

Where do I find my SIM PIN and PUK?2019-10-21T21:20:09+00:00

Your PIN and PUK are printed on the back of your SIM card holder, just scratch the panel to reveal the details. You can also find your PIN and PUK details in your MyGoMo account here

My SIM has been lost/stolen/damaged2019-10-21T21:15:00+00:00

If your SIM has been lost, stolen or damaged, chat to our webchat team or contact us here to order a replacement SIM.

Once you receive your replacement SIM contact us here and we’ll arrange for your number to transfer over.

How do I transfer my contacts to my new SIM?2019-10-18T21:16:45+00:00

The easiest way to ensure you don’t lose any of your contacts is to transfer them from your existing SIM to your phone. Your contacts will then be saved on the phone when you insert your GoMo Sim.

My order & delivery

How long will it take to get my SIM and how will it be delivered?2019-10-21T14:30:14+00:00

Your SIM will arrive within 10 working days and will be delivered to the delivery address on your order confirmation. Once your order is out for delivery you will receive an email and SMS so you know exactly when it will arrive.
Remember that you must be there to sign for your delivery!

If you’re not there, An Post will leave a card with all the details you need to rearrange your delivery.

Will you let me know when my SIM is on the way?2019-10-18T21:19:15+00:00

Once your order is out for delivery you will recieve an Email and SMS so you know exactly when it will arrive.

Remember, the order will be delivered to the address given by you and you’ll need to be available to sign for your order when it arrives.

No worries if you’re not there, we’ll leave a card with all the details you need to rearrange your delivery.

My SIM hasn’t arrived?2019-10-21T15:32:13+00:00

Please allow at least 10 working days for your SIM to arrive, if you have not received it please let us know here.

How can I cancel my SIM order?2019-10-21T20:12:23+00:00

If you need to cancel your order, please contact us here. In order to process an order cancellation we will need your order reference number.

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