Joining & getting started2020-01-31T07:53:23+00:00

Help & Support

How can we help you today?

×
Questions?
Chat to a member of our team now!

Joining & getting started with GoMo

Top FAQs

How do I move my number?2021-03-19T07:40:11+00:00

All our SIMs come with a temporary 085 number. You can choose to use that number or move your number to your new GoMo SIM!

Simply select ‘Keep My Number’ as you are going through our eShop.

Enter the number you want to keep and click ‘Get Verification Code’. You will receive an SMS with a code which you can enter into the verification code box.

Enter the date and time you’d like your number to move – this date must be 3 days in the future if you schedule this move when ordering your SIM.
Enter your account type and account number from your current provider. Your account number is available on your bill from your current provider.

Your number will start to move on at the time / date you select and will take up to 24 hours to complete.

If you didn’t select to move your number when you ordered, don’t worry, you can do it as soon as you receive your new GoMo SIM. Just login to your MyGoMo account, go to Account Details > Move My Number > follow the instructions & we’ll take care of the rest!

You can check your move Status in MyGoMo – if your phone is showing ‘In Progress’ for more than 24 hours, get in touch with us via webchat.

Ideally wait until you lose service with current provider before using your GoMo SIM.

Read our guide on how to move your number to GoMo

Can I keep my existing mobile phone number?2021-03-19T07:34:24+00:00

Yes! Simply select ‘Keep My Number’ as you are going through our Shop or you can move your number after you receive your SIM via your MyGoMo account. Please note, all SIMs are active once they arrive.

Enter the number you want to keep and click ‘Get Verification Code’. You will receive an SMS with a code which you can enter into the verification code box.Enter the date and time you’d like your number to move – this date must be 3 days in the future if you schedule this move when ordering your SIM.

Enter your account type and account number from your current provider. Your account number is available on your bill from your current provider.Your number will start to move on at the time / date you select and will take up to 24 hours to complete.

For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete.If you decide to move your number at a later date you can schedule this in your MyGoMo account.

Why has my mobile number move not completed on the scheduled date?2021-03-19T07:36:35+00:00

Moving your number to GoMo will take up to 24 hours to complete from the time/date you selected to schedule your move from. For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete.

  1. Please check that you entered your previous provider’s account details correctly and try to move your number again.
  2. Check the date you selected for the move.
  3. If these steps are correct, please contact us here.
  4. You can check the status of your move via your MyGoMo account.
I’ve ordered my SIM – what happens now?2021-03-19T07:26:09+00:00

After ordering your SIM you should receive:

  1. Order Confirmation SMS
  2. Order Confirmation email
  3. Email to register for your MyGoMo account. If you haven’t received these notifications after 24 hours, please contact us here
  4. When your GoMo SIM Card is on the way you will get a tracking number from An Post, so you can track the delivery of your GoMo SIM via the An Post website.
  5. All GoMo SIMs come with a new number as standard, but don’t worry, you can keep your number. Simply login to your MyGoMo account, go to Account Details > Move my Number > follow the instructions & we’ll take care of the rest!
What will my bill consist of?2021-02-15T09:42:38+00:00

Your bill will include your plan fee for the month in advance along with any out of plan usage for the previous month.
Out of plan Usage includes:

  • International Calls/Texts
  • Calls to premium numbers (including 1890, 0818 and 11811)
  • Rest of World Roaming (Roaming outside the EU)

All of your bills are itemised, you can see a full breakdown of all charges by looking at the PDF version of your bill.

My phone is locked to a network, what do I do?2021-03-19T07:31:22+00:00

If your phone is locked to your current provider, you will need to contact them to get a phone unlock code. Once your phone is unlocked, you will be able to pop your GoMo SIM into your phone and use as normal. Your GoMo SIM will work in any unlocked phone.

My SIM has been lost/stolen/damaged2021-02-15T11:07:19+00:00

If your SIM has been lost, stolen or damaged you can order a replacement SIM on your MyGoMo account. Simply go to the ‘Account Details’ section to order your replacement SIM.

Once you receive your replacement SIM go back into your MyGoMo account to activate your replacement SIM and transfer your number over.

What are premium rate texts and why have I been charged?2021-02-15T11:08:12+00:00

Premium rate texts are when you are charged by a third party, these are not included within your GoMo plan. You can see the number of the company on your bill. If you are being charged for premium texts, it means you are opted in to premium texts. You can opt-out to this service by texting STOP to the premium rate number at any time. We can also bar premium numbers for you which will mean you can’t receive or be charged for them any further. Please get in touch with us via webchat & we will organise it for you.

When do I receive my bill?2021-02-15T11:30:29+00:00

You will receive your bill on the 1st of each month and it will be due for payment on the 8th. We bill for the month in advance. So your bill on November 1st is for November, not October.

When will my SIM be delivered?2021-04-07T17:23:48+00:00

Your GoMo SIM will be delivered within 10 working days, if your GoMo SIM hasn’t arrived in that time, please get in touch with us

Looking for help? Our webchat team are here to help you out2021-02-15T11:11:06+00:00

You can get in touch with us via webchat here our chat will pop up when an agent available. If you’re a GoMo customer head over to MyGoMo for webchat. We’re available 9am – 7pm Monday to Friday and 9am – 5pm Saturday & Sunday.

Getting started

How do I order a GoMo SIM?2019-10-25T17:30:12+00:00

All you have to do is visit our shop and follow theses simple steps.

You will need:
– A valid email address
– A valid mobile number
– Your current mobile provider’s account details if you wish to keep your number
– A valid Debit/Credit Card
– A delivery address for us to send your new SIM to

How do I register for MyGoMo?2019-10-21T21:16:30+00:00

Once your order has been placed you’ll receive an email from us to verify your email and set up your account. Just click the link in the email you receive and follow the steps to register. This link will expire within 12 hours but don’t worry, if it does go to MyGomo and click ‘Don’t have an account? Register’ to set up your email and account.

Why do I need to register for MyGoMo?2019-10-18T20:35:55+00:00

MyGoMo is the best way to manage your account, check your bills, make a payment and much more.

I’ve ordered my SIM – what happens now?2021-03-19T07:26:09+00:00

After ordering your SIM you should receive:

  1. Order Confirmation SMS
  2. Order Confirmation email
  3. Email to register for your MyGoMo account. If you haven’t received these notifications after 24 hours, please contact us here
  4. When your GoMo SIM Card is on the way you will get a tracking number from An Post, so you can track the delivery of your GoMo SIM via the An Post website.
  5. All GoMo SIMs come with a new number as standard, but don’t worry, you can keep your number. Simply login to your MyGoMo account, go to Account Details > Move my Number > follow the instructions & we’ll take care of the rest!
What credit checks and security deposits are required?2020-01-15T09:01:07+00:00

To buy a SIM from GoMo, you will need a valid Credit/Debit Card. There is an upfront once off activation fee. Your card will then be used for your monthly recurring payment.

When will my SIM be delivered?2021-04-07T17:23:48+00:00

Your GoMo SIM will be delivered within 10 working days, if your GoMo SIM hasn’t arrived in that time, please get in touch with us

Move my number

My phone is locked to a network, what do I do?2021-03-19T07:31:22+00:00

If your phone is locked to your current provider, you will need to contact them to get a phone unlock code. Once your phone is unlocked, you will be able to pop your GoMo SIM into your phone and use as normal. Your GoMo SIM will work in any unlocked phone.

Can I keep my existing mobile phone number?2021-03-19T07:34:24+00:00

Yes! Simply select ‘Keep My Number’ as you are going through our Shop or you can move your number after you receive your SIM via your MyGoMo account. Please note, all SIMs are active once they arrive.

Enter the number you want to keep and click ‘Get Verification Code’. You will receive an SMS with a code which you can enter into the verification code box.Enter the date and time you’d like your number to move – this date must be 3 days in the future if you schedule this move when ordering your SIM.

Enter your account type and account number from your current provider. Your account number is available on your bill from your current provider.Your number will start to move on at the time / date you select and will take up to 24 hours to complete.

For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete.If you decide to move your number at a later date you can schedule this in your MyGoMo account.

How long does the moving process take?2019-12-19T10:41:06+00:00

Moving your number to GoMo will take up to 24 hours to complete from the time/date you selected to schedule your move from. For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete.

How do I change or cancel my mobile number scheduled move date?2019-10-21T21:12:23+00:00

If you want to change your move date or cancel your move log into your MyGoMo account, go to your account details and click on the ‘Move my number’ tab. In here you can edit or cancel your move.

If your move has already started you will not be able to cancel it. Please contact us here.

Why has my mobile number move not completed on the scheduled date?2021-03-19T07:36:35+00:00

Moving your number to GoMo will take up to 24 hours to complete from the time/date you selected to schedule your move from. For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete.

  1. Please check that you entered your previous provider’s account details correctly and try to move your number again.
  2. Check the date you selected for the move.
  3. If these steps are correct, please contact us here.
  4. You can check the status of your move via your MyGoMo account.
What day will my number move to GoMo?2019-12-19T10:46:09+00:00

Your number will start to move to GoMo on the date and time you selected. It will take up to 24 hours to complete from this time. For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete. If it hasn’t please contact us here.

What happens on the day my number moves to GoMo?2019-10-03T09:33:20+00:00

We will send you a reminder SMS the day before your move is due to complete. Your number will start to move over to GoMo at the time you selected when scheduling your move. Once you lose service on your old SIM, enter your new GoMo SIM into your phone. Your number will now be active on the GoMo network. This can take up to 24 hours.

I received an SMS that my move was rejected?2021-03-19T07:38:18+00:00

If you received an SMS that your move was rejected here are some of the reasons why:

  1. We tried to move your number but it isn’t available from the network you supplied to us when scheduling your move.
  2. The account number you gave us for your current network was incorrect or unavailable.
  3. You can check your account number on your phone bill from your previous network provider.
  4. We tried to move your number but there is already a move in progress for the number you gave us.

You can check the status of your move or reschedule your move via your MyGoMo account. Double check that you are using the correct account details and current network provider.

Moving my number to GoMo from a multi-mobile account2021-02-15T12:11:55+00:00

If you are moving your number to GoMo from an account with multiple mobiles it can take up to 48 hours to complete from the time you schedule your move.

How do I move my number?2021-03-19T07:40:11+00:00

All our SIMs come with a temporary 085 number. You can choose to use that number or move your number to your new GoMo SIM!

Simply select ‘Keep My Number’ as you are going through our eShop.

Enter the number you want to keep and click ‘Get Verification Code’. You will receive an SMS with a code which you can enter into the verification code box.

Enter the date and time you’d like your number to move – this date must be 3 days in the future if you schedule this move when ordering your SIM.
Enter your account type and account number from your current provider. Your account number is available on your bill from your current provider.

Your number will start to move on at the time / date you select and will take up to 24 hours to complete.

If you didn’t select to move your number when you ordered, don’t worry, you can do it as soon as you receive your new GoMo SIM. Just login to your MyGoMo account, go to Account Details > Move My Number > follow the instructions & we’ll take care of the rest!

You can check your move Status in MyGoMo – if your phone is showing ‘In Progress’ for more than 24 hours, get in touch with us via webchat.

Ideally wait until you lose service with current provider before using your GoMo SIM.

Read our guide on how to move your number to GoMo

My GoMo SIM came with the wrong phone number on it?2021-03-19T07:24:33+00:00

All GoMo SIMs come with a temporary GoMo (085) number on the SIM pack.

If you have already scheduled to move your number to the GoMo SIM, don’t worry that will still happen.

If you haven’t scheduled for your number move and would like to, you can do so via your MyGoMo account > Account Details > Move my number & follow the instructions.

Activate my SIM

How do I activate and set up my new SIM?2019-10-18T21:13:46+00:00
  1. Pop the SIM card into your phone
  2. Scratch the panel on the SIM holder to reveal your unique PIN and PUK number
  3. Enter the PIN when prompted on your phone
  4. You’ll need to remember this PIN, as your phone will ask for it every time it’s switched on.
How do I find out my new number?2019-10-18T21:14:41+00:00

Your new number will be printed on the SIM card holder that is delivered to you.

Where do I find my SIM PIN and PUK?2019-10-21T21:20:09+00:00

Your PIN and PUK are printed on the back of your SIM card holder, just scratch the panel to reveal the details. You can also find your PIN and PUK details in your MyGoMo account here

My SIM has been lost/stolen/damaged2021-02-15T11:07:19+00:00

If your SIM has been lost, stolen or damaged you can order a replacement SIM on your MyGoMo account. Simply go to the ‘Account Details’ section to order your replacement SIM.

Once you receive your replacement SIM go back into your MyGoMo account to activate your replacement SIM and transfer your number over.

How do I transfer my contacts to my new SIM?2019-10-18T21:16:45+00:00

The easiest way to ensure you don’t lose any of your contacts is to transfer them from your existing SIM to your phone. Your contacts will then be saved on the phone when you insert your GoMo Sim.

My order & delivery

How long will it take to get my SIM and how will it be delivered?2021-01-13T09:45:53+00:00

Your SIM will be delivered to the delivery address on your order confirmation. Once your order is out for delivery you will receive an email and SMS so you know exactly when it will arrive.
Remember that you must be there to sign for your delivery!

If you’re not there, An Post will leave a card with all the details you need to rearrange your delivery.

Will you let me know when my SIM is on the way?2019-10-18T21:19:15+00:00

Once your order is out for delivery you will recieve an Email and SMS so you know exactly when it will arrive.

Remember, the order will be delivered to the address given by you and you’ll need to be available to sign for your order when it arrives.

No worries if you’re not there, we’ll leave a card with all the details you need to rearrange your delivery.

My SIM hasn’t arrived?2021-04-07T17:24:26+00:00

If your GoMo SIM hasn’t arrived after 10 working days, please get in touch with us with your account details and we will look into it for you :)

How can I cancel my SIM order?2019-10-21T20:12:23+00:00

If you need to cancel your order, please contact us here. In order to process an order cancellation we will need your order reference number.

HELP & SUPPORT

Back to Help & Support