Billing, Usage and Payment2020-01-31T07:54:00+00:00

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Billing, Usage and Payment

Understanding my bill

Where can I view my bill?2019-10-18T19:24:11+00:00

Your bill can be viewed in your My Bills section of your MyGoMo account, this balance reflects all bills issued to date and unpaid.

My first bill is higher than expected?2019-10-21T21:06:56+00:00

Your bill may be higher than expected due to one of the following reasons:

Add-ons: Did you purchase any add-ons throughout the month?

Roaming: Have you recently been abroad? Click here to learn more about roaming costs

Premium Rate Services / Texts: Have you used a premium rate service? Check the Value Added Services (VAS) section on your bill.

Out of bundle charges – have you gone outside your inclusive minutes, texts or data? Examples of charges generally not covered by your plan include:

  1. Premium rate calls (including lo-call 1890 numbers)
  2. Rest of World Roaming calls, texts or Data
  3. Directory enquiries
  4. Voicemail services while roaming (depending on the country you are roaming in)
    See our Usage allowance article to learn more about usage charges.
    It’s important to always refer to the terms and conditions of your plan.

You can view details for mobile out of bundle charges and all other charges on our Pricing page.

How will I know my latest bill is available?2019-10-21T21:05:42+00:00

You will receive a bill notification via email, if you haven’t received this notification, check the ‘My Bills’ section of your MyGoMo account. If you have any further questions, contact us here.

How do I get or view an itemised bill?2019-10-21T21:04:44+00:00

If you need an itemized bill please log into your MyGoMo account and view your bill within your My Bills section.

Note that GoMo uses the eir network to provide you with 99% population and 97% 4G coverage. As a result, calls to you from other networks will appear on your friends bill as calls to eir Mobile.

What to expect in my first bill?2019-10-03T14:12:02+00:00

Your first bill will be for the price of the plan you selected plus any out of bundle usage you’ve incurred from the date you signed up to the date your bill was issued.

When is my bill due for payment?2019-10-03T14:10:43+00:00

A bill notification email will be sent to you on the 1st of each month when your bill is created and payment will be taken using the credit/debit card registered on your account 7 days later.

Where can I see any credits, refunds or adjustments to my bill?2019-10-21T21:01:43+00:00

Simply log into MyGoMo, go to My Payments. Scroll to the Transaction History section and you will see all payments, refunds, credits and adjustments. These will be reflected in your balance.

How do I view and print my bill?2019-11-11T12:44:45+00:00

You can access your bills by selecting “My Bills” from the menu in your MyGoMo account. Up to 12 months of bills can be downloaded in PDF format which you can print if you wish to do so. Bills will be in an itemised format.

How do I get a printed copy of my bill?2019-10-21T20:01:46+00:00

Simply log in to MyGoMo and select “My Bill” and “Download PDF bill”

You may need to download a free PDF reader to view your bill.

I haven’t received my bill?2019-11-11T13:22:28+00:00

You will receive a billing notification via email. If you haven’t received this notification, check the “My Bills” section of MyGoMo.

If you have any further questions, please contact us here.

Why was I charged extra for my premium rate texts in November?2019-12-05T11:14:59+00:00

Oops! We accidentally charged you extra for your premium rate text in November! Don’t worry, we have fixed it so you won’t be charged.

Paying my bill

I want to change my payment details?2019-10-03T14:13:28+00:00

To change your payment details log into your MyGoMo account, go to the My Payments section and here you can manage and update your payment details.

How do I pay my outstanding bill?2019-10-03T13:56:27+00:00

Simply log into MyGoMo, go to My Payments and click on “Pay Now” to pay an outstanding bill.

How much will calls, texts and Data cost if I go out of bundle?2019-11-11T12:53:42+00:00

All Calls, Texts and Data allowances are included in your plan, inclusive of EU Roaming (with Fair Use Policy).
For Rest of World roaming you will be charged standard rest of world roaming rates.
You will see usage charges on your bill if you have made calls outside of your plan, or have incurred excess usage charges.

Click here to find out more about usage allowances.

What are my allowances?2019-10-21T20:57:56+00:00

To see your Calls, Texts and Data allowances go to our Fair Usage Policy here.

When is my first bill due?2019-10-03T13:40:07+00:00

A bill notification email will be sent to you on the 1st of each month when your bill is created and payment will be taken using the credit/debit card registered on your account 7 days later.

What happens if I don’t pay my bill?2019-10-03T13:39:05+00:00

All GoMo bills due must be paid on or before the date specified on the bill. This normally allows a period of 7 days after the bill date for payment.

If you do not pay your account by the due date we may restrict your service. Before doing this we will endeavour to contact you to remind you that your bill is overdue.

Should your service be restricted in this manner you will still be able to contact the emergency services via 112 or 999.

If after we restrict service in this way your balance remains outstanding, your account may be terminated. At this point you will no longer be able to contact the emergency services and will receive your final bill.

How do I get a refund?2019-10-03T13:37:55+00:00

If there is a credit owed on your account, this will be applied to your next bill.

If however credit is owed on your final bill after your contract with us has ended, you will need to contact our customer support team

Can I change my billing date?2019-10-03T09:09:34+00:00

No. All billing dates are set and cannot be changed.

Usage & connection issues

I have received a text about insufficient credit on my account?2020-01-15T10:25:17+00:00

We have an out of plan spend limit of €30. This means you can spend up to €30 on charges that are not included in your plan. This includes Premium Rate Services such as 1890/1850 numbers, any non-standard text messages, roaming over the EU cap, roaming outside the EU and international calls and texts. We have this limit to protect our customers. If you receive a text about not being able to send a text or receive one this is why. You will not be able to incur any more out of plan charges until after your next billing date and you’ve paid any outstanding out of plan charges.

Why can’t I make a chargeable call?2020-01-15T10:29:39+00:00

We have an out of plan spend limit of €30. This means you can spend up to €30 on charges that are not included in your plan. This includes Premium Rate Services such as 1890/1850 numbers, any non-standard text messages, roaming over the EU cap, roaming outside the EU and international calls and texts. We have this limit to protect our customers. If you cannot make a chargeable call you may have reached this limit. You will not be able to incur any more out of plan charges until after your next billing date and you’ve paid any outstanding out of plan charges.

How do I get reconnected after paying outstanding bill?2019-10-03T13:32:18+00:00

Once you pay your outstanding amount, your account will automatically reconnect. If you don’t have service 24 hours after making a payment, please contact our Customer Support Team.

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