Network & Coverage2020-01-31T07:55:51+00:00

Help & Support

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Network & Coverage

Network

I can’t make calls or send texts2019-10-21T20:14:46+00:00

– Check the network coverage on your phone.
– Try restarting your phone.
– Check MyGoMo to make sure you haven’t been suspended.

I can’t receive calls?2019-10-03T09:03:55+00:00

– Check the network coverage on your phone
– Try restarting your phone
– Check MyGoMo to make sure your account hasn’t been suspended

Coverage

Why do I have no data coverage?2019-10-03T13:29:29+00:00

In most cases you should have good coverage as our network has 97% 4G coverage nationwide. Like all mobile networks, we can’t fully guarantee indoor coverage. Coverage in your house can vary depending on the type of building. For example, if your house is built with thicker materials, or if you’re trying to access the network from a basement you may find it harder to connect to the network.

We are working to ensure that we have the best coverage possible for our customers. Please check our Mobile Coverage Map to see if you are in an area with low coverage or data speeds.

Mobile Coverage Map2019-10-21T20:54:33+00:00

Click here to see our Mobile Coverage Map.

Sim issues

Where do I find my SIM PIN and PUK?2019-10-21T21:20:09+00:00

Your PIN and PUK are printed on the back of your SIM card holder, just scratch the panel to reveal the details. You can also find your PIN and PUK details in your MyGoMo account here

How do I order a replacement SIM?2019-10-21T20:53:18+00:00

If your SIM has been lost, stolen or damaged, chat to our webchat team or contact us here to order a replacement SIM.

Once you receive your replacement SIM contact us here and we’ll arrange for your number to transfer over.

HELP & SUPPORT

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