Help & Support
How can we help you today?
Network & Coverage
4G Calling & WiFi Calling services can be disabled in your Settings. 4G Calling will likely appear as VoLTE on your phone.
Initially WiFi Calling and 4G Calling are only available to customers who signed up to GoMo after 9th April 2021. Don’t worry WiFi Calling & WiFi calling will be made available to all GoMo customers in coming months.
4G Calling & WiFi Calling can be turned on/off in the settings on your phone. 4G Calling will likely appear as VoLTE on your phone.
If you signed up to GoMo at €14.99, your GoMo plan will be WiFi Calling and 4G Calling enabled. If you signed up to GoMo at €9.99 or €12.99, don’t worry 4G Calling & WiFi calling will be available to all GoMo customers in coming months.
In most cases you should have good coverage as our network has 99% 4G coverage nationwide. Like all mobile networks, we can’t fully guarantee indoor coverage. Coverage in your house can vary depending on the type of building. For example, if your house is built with thicker materials, or if you’re trying to access the network from a basement you may find it harder to connect to the network.
We are working to ensure that we have the best coverage possible for our customers. Please check our Mobile Coverage Map to see if you are in an area with low coverage or data speeds.
If your SIM has been lost, stolen or damaged, chat to our webchat team or contact us here to order a replacement SIM.
Once you receive your replacement SIM contact us here and we’ll arrange for your number to transfer over.