Help & Support
How can we help you today?
Network & Coverage
Network
– Check the network coverage on your phone.
– Try restarting your phone.
– Check MyGoMo to make sure you haven’t been suspended.
– Check the network coverage on your phone
– Try restarting your phone
– Check MyGoMo to make sure your account hasn’t been suspended
Coverage
The following handsets support WiFi Calling on GoMo:
- Android – Samsung Galaxy S6 and above, Samsung GalaxyA and J series from 2017 models and upwards, Huawei P and Mate series from 2017 onwards.
- IOS – Apple IPhone 5C and above including IPhone SE
- Other handsets may not be supported
4G Calling & WiFi Calling services can be disabled in your Settings. 4G Calling will likely appear as VoLTE on your phone.
WiFi Calling & 4G Calling is available for all customers.
4G Calling & WiFi Calling can be turned on/off in the settings on your phone. 4G Calling will likely appear as VoLTE on your phone.
WiFi Calling & 4G Calling is available for all customers.
In most cases you should have good coverage as our network has 99% 4G coverage nationwide. Like all mobile networks, we can’t fully guarantee indoor coverage. Coverage in your house can vary depending on the type of building. For example, if your house is built with thicker materials, or if you’re trying to access the network from a basement you may find it harder to connect to the network.
We are working to ensure that we have the best coverage possible for our customers. Please check our Mobile Coverage Map to see if you are in an area with low coverage or data speeds.
Sim issues
Your PIN and PUK are printed on the back of your SIM card holder, just scratch the panel to reveal the details. You can also find your PIN and PUK details in your MyGoMo account here