Welcome to GoMo’s Privacy Centre

Learn all you need to know about how we collect, use and protect your personal data. Read our Privacy Policy here

My data

We take protecting your data seriously, and we only use it to enhance the products and services we provide to you.

Your data is personal to you. You have a right to know how it’s collected, how it’s used and how it’s protected

You can be confident that we take protecting your data seriously, and we only use it to enhance the products and services we provide to you.

What data do we collect?

The type of data we collect is information you’ve provided to us, information about any GoMo products and services you’ve ordered or enquired about, and data about how you use GoMo content. Learn more

How do you collect my personal data?

We typically ask you for personal details when you sign up for our services online or visit our websites.

What do you use my data for?

We use your data to provide you with a more tailored service, to help us deal more efficiently with your queries, to efficiently process your orders, and to ensure we can provide a service to you.

How long do you keep my data?

This depends on the type of data and how we use it. Our goal is to ensure we can provide you with our products and services, that we manage your relationship with us and that we can meet certain statutory obligations.

How do we secure your data?

At GoMo, securing your personal data is extremely important to us, which is why we take appropriate measures to protect your data. We use a range of security technologies and processes, and actively monitor emerging cyber threats on a 24 x 7 basis.

My Control

We want to help you understand how you can manage your data and your contact preferences.

You have ultimate control over your data. Learn how you can manage it and control how it’s used.

We want to help you understand how you can manage your data, your contact preferences.

How do I opt out of direct marketing?

Via MyGoMo: on your mobile, computer, tablet. Find the opt-out button by clicking on the ‘contact preferences’ section.

Live chat with our team on www.gomo.ie/contact

You can also opt out using the link or text option at the bottom of any marketing email or text you receive from us.

How do I register for MyGoMo?

Once your order has been placed, you’ll receive an email from us to verify your email and set up your account. Just click the link in the email you receive and follow the steps to register. This link will expire within 12 hours, but don’t worry, if it does click here and select: “Don’t have an account? Register” to set up your email and account.

Communication you will always receive from us

We want to make sure you are kept up to date on all information relevant to your account. That’s why you cannot opt out of receiving messages related to billing, usage and general service messages.

Can I access my data?

If you want to get a copy of your personal data we hold, simply print out the form below and send it to us by post to:
Data Protection Office
GoMo
1st Floor
Leitrim House
67/68 Stephen Street Upper
Dublin 8
D08 RKW1
or email the completed form to dataaccessrequest@GoMo.ie.
Download the GoMo Data Access Form

Third parties

We’re serious about protecting your data. We only share it with trusted third parties who provide, improve and protect our services.

You want to understand who we share your data with and why we share it.

You can be confident that we protect your data and only share it with trusted third parties.

What Third Parties Do you Share My Data With?

There are a number of reasons why we would share your data with third parties. Be assured your data will only ever be shared with third parties that we trust explicitly.

Here is a list of instances in which we share your data, and the third parties to whom we share it with.

How do third parties use my data?

They will use your data to provide a more efficient service to you on behalf of GoMo. In the case of law enforcement, they may use the data to protect you, or if the data is pertinent to an investigation.

What is credit insights?

Credit Insights is a database service available to the Irish telecommunications providers participating in the Credit Insights initiative. The database contains some details of individuals who have not paid their bills with the participating telecommunication providers and have been in arrears for a minimum of 90 days.

Cookies

What are cookies?

You’ve heard about cookies and want to know what they are and how we use them.

Tell me more about cookies

Cookies are small files that are stored on your computer when you visit our websites. They hold basic information such as have you visited our site before.

Learn more

How do we use cookies?

We use the data in cookies to provide you with a more personalised service and present you with information that is of interest to you.

Our Cookies

Can I enable or disable cookies?

Yes. Most web browsers give you some control over whether you allow cookies to be collected. You can also easily delete or clear cookies on your browser at any time.

Find out more at visit https://www.aboutcookies.org

Our top tips for securing yourself online

Account passwords

A secure password is one of the best ways to protect your data online. Did you know that the 25 most common passwords make up 10% of all online passwords, these include “123456”, “password”, “qwerty” and “admin”. Be creative with your passwords: try to include uppercase and lowercase letters, numbers and punctuation marks. Make an effort to use different passwords for different apps and services. And never share your passwords with anyone or write them down anywhere.

Be wary of phishing emails

These mails appear to come from a well-known organisation and ask for your personal information — such as credit card number, social security number, account number or password – and will often use the logo of a reputable company in order to trick you in to thinking it is a legitimate communication. Most organisations such as financial institutions and organisations like GoMo will never ask for personal details via email. If you are suspicious of an email do not respond or click on any links within the email.

Keep your details updated

Your data should always be kept up to date and if your data changes you should always let relevant organisations know where necessary. If you move house and do not update your address with a utility provider, for example, they may send details to the wrong address. Likewise, if you receive electronic invoices from a company it’s always best to ensure that your email address is accurate.

Make sure you patch your software

When you purchase an internet capable device like a modem or a mobile phone they will include a version of software. Software manages how your device runs and reacts so it’s important that you are running the most up to date software. These updates will not only ensure your device performs well, they also enhance the security of your devices and patch any known vulnerabilities. Most devices will have a dedicated section for checking if updates are available and some will do this automatically for you.

Choose applications carefully

Sites such as Apple App Store and Google Play are generally considered to be safe sites to download apps. However, it’s a good idea to thoroughly review any app you are going to download: check the feedback or reviews of the app and take note of how many times it’s been downloaded. This will give you a good indication of the trustworthiness of the app.

Keep on top of online security

You should always ensure that your network password is only known by you and people you trust.
You should always be vigilant using public Wi-Fi even if it is password protected, as you are sharing a connection with other people.
Secure websites will often display a padlock in the search bar. This is a typical indicator that the site you are on has adequate security protocols in place.
We advise you to use anti-virus protection, which can protect you from viruses and hackers.