When You Leave2020-01-31T07:57:25+00:00

Help & Support

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When You Leave

Final bill

My final bill is incorrect2019-10-21T20:21:01+00:00

If your final bill is incorrect, please contact us here.

I haven’t received my final bill2019-10-21T20:20:08+00:00

You will receive your final bill at the start of the next month after you leave. If this date has passed, sign into your mygomo account to see if your bill is there. If not, please contact us here.

Cancel

How do I cancel my account?2019-10-03T09:44:06+00:00

To cancel your account, please contact us here.

Can I keep my mobile number when I leave?2019-12-05T11:54:05+00:00

Yes, you can move your number to another network if you choose to leave GoMo.

If you cancel within your 14 day cooling off period your cancellation will take place from midnight on the day you cancel. You must move your number to another network before this goes through in order to keep your number.

If you cancel outside your 14 day cooling off period your cancellation will take place from your next billing date. You must move your number to another network before your next billing date in order to keep your number.

What happens if I cancel during the 14 day cooling off period?2019-12-05T12:07:47+00:00

If you want to cancel during the 14 day Cooling off period, just let us know here.

If you cancel within your 14 day cooling off period your cancellation will take place from midnight on the day you cancel. To keep your mobile number you must move your number to another network before this cancellation goes through. We will send you an email to confirm your cancellation.

What happens if I cancel outside the 14 day cooling off period?2019-12-05T12:08:58+00:00

If you want to cancel outside the 14 day Cooling off period, just let us know here.

If you decide you want to cancel your service and move your number to another provider, simply contact the mobile provider you wish to switch to. Your GoMo account will cancel once you move your number.

If you cancel outside your 14 day cooling off period your cancellation will take place from your next billing date. To keep your mobile number you must move your number to another network before your next billing date. We will send you an email to confirm your cancellation. You can stop your cancellation at any time before your next billing date. Just let us know here.

How do I cancel one mobile number on my account?2019-10-21T20:04:48+00:00

To cancel a mobile number from your account, please contact us here.

Marketing preferences

How do I make sure I don’t receive any contact when I leave?2019-10-21T20:16:51+00:00

To change your marketing preferences for when you are not a customer log into MyGoMo and update your preferences in the ‘My Profile’ section.

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