Billing

Your first bill will be for the price of your plan plus any add-on's or out of bundle usage you've incurred from the date you signed up to the date your bill was issued.

You can view your bill at any time by logging in to your MyGoMo account.

In MyGoMo, you can:

• View your current and past bills
• Download or print a copy
• Check payment dates and amounts

Your bill is issued shortly after the first of the month. You’ll be notified by email when a new bill is available, and payment will be taken automatically on your scheduled payment date.

You can see both the bill date and payment date when you download your bill.

A higher bill is usually due to out-of-plan charges or a new service recently added such as GoMo Fibre Broadband or WiFi Boost.

View your bill breakdown in MyGoMo. You can check MyGoMo to see if you have any charges for roaming outside of your allowance or the EU, premium rate services or international calls.

A bill notification email will be sent to you shortly after the 1st of each month when your bill is created and payment will be taken using the credit/debit card registered on your account 7 days later.

Your bill will show:

• Your monthly plan charge for all of your services such as GoMo Mobile, GoMo Fibre Broadband or WiFi Boost
• Any additional charges from the previous month (if applicable) and VAT

If you’ve used services not included in your plan (such as premium calls or roaming outside the EU), these will appear separately.

Bills are paid automatically on your payment date by card payment using the same card you used when signing up.

You can check or update your card details in the "My Payments" sections of your account.

You can update your card details in the "My Payments" section of your account. Once updated, the new details will be used for future payments.

You can access your bills by selecting "My Bills" from the menu in your MyGoMo account. You can download up to 12 months of bills in PDF format which you can print.

Out-of-bundle charges are costs for services not included in your plan. These might include:

• Premium calls or texts
• Roaming outside the EU
• Using more than your included allowance (where applicable)

These charges will appear clearly on your bill.

If you see a charge you don’t recognise, the first step is to check your bill breakdown in MyGoMo. It may relate to mobile usage such as roaming or premium services, or if you have recently added another SIM, GoMo Fibre Broadband or a WiFi Boost add -on.

If something still looks wrong chat with a member of our team.

You will receive an email each month when your bill is ready. If you haven't received this email, check "My Bills" in your MyGoMo account.

As a GoMo customer you have 7 days to pay your bill. If a payment doesn't go through we will let you know so that you can update your payment details in MyGoMo.

Any delay in payment may cause your service to be temporarily restricted and no one wants that. Keep your payment details up to date in MyGoMo to avoid disruption.

If you need an itemised bill please login to your MyGoMo account.

You can view your bill within your "My Bills" section.

Note: GoMo uses the eir network to provide you with 99% 4G population coverage. As a result, calls to you from other networks will appear on your friends bill as calls to eir Mobile.

Simply log into MyGoMo

Go to "My Payments".

Scroll to the Transaction History section and you will see all payments, refunds, credits and adjustments. These will be reflected in your balance.

We like to keep things simple so we issue all our bills on the 1st of the month to all our customers.

A €4.99 late payment fee is charged if your previous bill wasn’t paid by the due date.

To keep your service running smoothly and avoid any further late payment fees, please login to your MyGoMo account today to update your payment details and make a payment if you haven’t already done so.

Premium rate texts are when you are charged by a third party. These are not included within your GoMo plan. Some of the most common types of premium rate texts are for entries to radio & TV competitions.

You can see the number of the company on your bill. If you are being charged for premium texts, it means you are opted in to premium texts. You can opt-out to this service by texting STOP to the premium rate number at any time.

We can also bar premium numbers for you which will mean you can’t receive or be charged for them any further. The barring cannot be applied to individual numbers, it will bar all premium numbers.

You can check your data, call and text usage in the "My Usage" section of MyGoMo.

This is the easiest way to:

• See how much of your allowance you’ve used
• Track usage during the current billing period

We have an out of plan spend limit of €30. This means you can spend up to €30 on charges that are not included in your plan. This includes Premium Rate Services such as 1890/1850 numbers, any non-standard text messages, roaming over the EU cap, roaming outside the EU and international calls and texts. We have this limit to protect our customers. If you cannot make a chargeable call you may have reached this limit. You will not be able to incur any more out of plan charges until after your next billing date and you’ve paid any outstanding out of plan charges.

Higher mobile usage can happen if:

• Background apps are running
• You’re using mobile data instead of WiFi

You can review your usage in your MyGoMo account to see where your allowance is being used.

We have an out of plan spend limit of €30. This means you can spend up to €30 on charges that are not included in your plan. This includes Premium Rate Services such as 1890/1850 numbers, any non-standard text messages, roaming over the EU cap, roaming outside the EU and international calls and texts. We have this limit to protect our customers.

If you receive a text about not being able to send a text or receive one this is why. You will not be able to incur any more out of plan charges until after your next billing date and you’ve paid any outstanding out of plan charges.

In most cases, connection or data issues aren’t caused by billing. If your service isn’t working:

• Make sure your payment details are up to date

If your account looks fine, the issue is more likely related to coverage or connection.

See our Mobile - Coverage & SIM section for more information.

Once you pay your outstanding amount, your account will automatically reconnect. You may need to power your phone off and back on again to pick up service. If you don’t have service 24 hours after making a payment, please contact our Customer Support Team by clicking the chat icon in the bottom right of the screen.

If a bill remains unpaid, your service may be temporarily restricted until payment is made.

You can avoid this by keeping your payment details up to date in MyGoMo.

Charges will vary based on type of usage and location.

All Calls, 10,000 Texts, All Data and 23GB of 5G EU Roaming data are included in your plan. Texts and EU allowances are subject to a Fair Use Policy.

For roaming outside of the EU, you will be charged standard rest of world roaming rates.

You will see usage charges on your bill if you have made calls outside of your plan, or have incurred excess usage charges.

To find out more about usage allowances please see our pricing page.

To see any allowances linked to your mobile or broadband go to our Fair Usage Policy

To make an international call, please make sure you have included the correct country code for the call to connect.

International calls are not part of your monthly allowance. International calls will be charged separately.

For international pricing see our pricing page.

If there is a credit owed on your account, this will be applied to your next bill.

If however credit is owed on your final bill after your contract with us has ended, you will need to contact our customer support team by clicking on the chat icon in bottom right of this page.