Broadband - Getting Started

You can check if GoMo Fibre Broadband is available at your home by using our availability checker.

Just enter your eircode and we’ll let you know straight away if broadband is available.

To sign up for GoMo Fibre Broadband, you need to have a GoMo mobile plan. It is an exclusive offer for any new or existing GoMo Mobile customers. If you’re not already a GoMo Mobile customer, you can simply buy GoMo Mobile and GoMo Fibre Broadband at the same time.

Your broadband price won't increase while you have a GoMo Mobile on your account. Just be aware that our current pricing won't hang around forever. So if you make changes to your account in the future (for example, cancelling and re‑joining) the price may be different.

GoMo Fibre Broadband has a once‑off activation fee of €49.99 when you place your order.

You need a debit or credit card to sign up to GoMo Fibre Broadband. This card will also be used for your monthly payments.

To switch from your current broadband provider you will need your Universal Account Number (UAN). This may vary for each provider but it is usually an 8 digit number that can be found on your bill or in your account.

Good news, if we find active Broadband when we do our checks, we will ask you to give us your UAN from your current provider and we will automatically cancel your service when we move it.

If we don't detect broadband when we run our checks, we will let you know. If you do have broadband, you can either get in touch with your provider yourself or you can fill in the form with all the relevant details and we will get in touch with them and cancel the service for you.

You get one €10 discount per account, as long as you have one or more active mobile plans on that account.

Experience freedom with a 30 day rolling contract as standard.

You can leave at any time. But sure why would you want to, with a guaranteed price for life!

GoMo Fibre Broadband is a broadband‑only service. We like to keep things simple so we don't offer homephone (landline) or TV. You can still use streaming services (like Netflix, RTÉ Player or YouTube) over your GoMo Fibre Broadband connection, but these aren’t provided or managed by GoMo.

GoMo Fibre Broadband is Fibre-to-the-Home broadband. This means your home is connected directly to the fibre network, giving you a faster and more reliable broadband connection.

You’ll receive a GoMo Fibre Modem, designed to give strong and reliable WiFi throughout your home.

Everything you need to get started will be included in the box.

At GoMo we don't offer TV with our broadband but you can still use streaming services (like Netflix, RTÉ Player or YouTube) over your GoMo Fibre Broadband connection, but these aren’t provided or managed by GoMo.

Availability depends on whether your eircode is enabled on our network. We are adding more customers all the time so check back later.

GoMo Fibre Broadband offers fast fibre broadband with speeds of up to 500Mb. Actual speeds can vary based on your setup.

Once you’ve placed your order, we’ll send you a few emails. This will include:

• A welcome email with details of your order, including your order number and your pricing
• An email outlining whether you need a technicians visit or if you are able to install the modem yourself
• A verification email to complete your MyGoMo Account set up

If a technician visit is needed, you’ll also receive a reminder call or text closer to the day of installation. Don't forget you will need to confirm this order or else your appointment will not go ahead!

Great news, you have pre-ordered GoMo Fibre Broadband! You don't need to worry - as soon as it is ready to be installed by a technician we'll be in touch with the first available appointment.

If you need an appointment to get your GoMo Fibre Broadband up and running, you will have already selected an installation date when you ordered. The installation will take a 1-2 hours and the technician will confirm everything is working as expected before they leave. Don't worry if the installation date no longer suits, you can change it in MyGoMo up to 24 hours in advance.

If you can install the modem yourself, you will have received a date for the service to go active. Don't forget this means your current broadband will cease on this date also. You will receive a text from us to confirm your service is now active.

You can check when your installation appointment or self install activation date is in your MyGoMo account.

If you need to change your appointment or activation date you can do so in my GoMo by selecting 'Change' and choosing a new date from the calendar.

Once your order has been placed you’ll receive an email from us to complete the set up of your account. Simply verify your email and set a password to complete your MyGoMo account set up.

If the link has expired in your original email, visit MyGoMo and you can register from there.

During installation our technicians found an issue that needs additional work before your service can go live.

This extra work can take some time to complete. We'll keep you updated as things progress and let you know once we can move forward.

We're sorry for the delay and any inconvenience this may cause.

Some GoMo Fibre Broadband orders need a visit from a technician to connect your home to the fibre network.

We'll confirm your appointment by email after you place your order.

Don't worry you will get a get a reminder call / text closer to the day which you will have to confirm so that the appointment will go ahead.

On the day, the technician will usually call before they arrive. The visit normally takes 1–2 hours, depending on the work needed at your home.

Please make sure someone aged 18 or over is at home for the appointment.

Don't worry this may happen for a few reasons!

• You miss your appointment or aren't available when the technician arrives. We know life can sometimes get in the way.
• The technician can't attend as planned. Don't worry we'll send you a text to let you know!

Eitherway you will get notified to reschedule your appointment for another date & time which you can do in MyGoMo.

No problem! If you need to change your appointment, you can do this through MyGoMo up to 24 hours before the scheduled appointment.

Once you’ve rescheduled, we’ll send you a new confirmation email with the updated details.

We've created a simple video on how to set up your GoMo Fibre Modem. View it here

Follow the steps below to set-up your WiFi Boost.

1. Connect the GoMo Fibre modem to the WiFi boost using the ethernet cable provided.
   
2. Plug your WiFi Boost in and turn it on. Wait until all 3 LEDs are green on the WiFi boost.
   
3. The GoMo WiFi Boost will adopt the name of your GoMo Fibre modem.
4. The link LED will flash red while the WiFi Boost pairs to the mode. This can take up to 15 minutes.
5. You can move the WiFi Boost to your desired location. For best results position it halfway between the modem and your WiFi blackspots.
6. Your devices will connect to the WiFi Boost automatically. You can also connect up to two devices with a wired connection using the two ethernet ports at the back of the WiFi Boost device.\

No problem! If you need to change your activation date, you can do this through MyGoMo up to 24 hours before your service is due to be activated.

Once you’ve rescheduled, we’ll send you a new confirmation email with the updated details.