Mobile - Getting Started

You can order a GoMo SIM online through our shop.

When ordering, you’ll need:

• A valid email address
• A payment card
• Your delivery address and eircode

If you’d like to keep your existing mobile number, you can choose this during the order process or set it up later in MyGoMo.

After you place your order, we’ll send you:

• An order confirmation by email
• An email to help you register for your MyGoMo account

Once your SIM is dispatched, you’ll receive delivery updates so you know when to expect it.

Your GoMo SIM is delivered by post to the address you provided when ordering. Delivery usually takes up to 3 working days.

If you’re not available when the delivery arrives, you’ll be given details on how to rearrange delivery.

MyGoMo is the best way to manage your account, check your bills, make a payment and much more.

Your new mobile number is printed on the SIM card holder that came with your SIM.

You can also find your number by logging in to your MyGoMo account once your SIM is active.

GoMo has a once-off activation fee which applies to each SIM you order. To order a SIM from GoMo, you will need a valid Credit/Debit Card. Your card will then be used for your monthly recurring payment.

• To set up your voicemail dial 171 from your mobile and follow the instructions.
• To access voicemail, simply dial 171 where you will be advised if you have any voicemails and be prompted to listen.
• To access voicemail while roaming, you can dial your phone number (including your home country international code) and add a 5 between the prefix and the rest of your mobile number (e.g. +3538551234567) Once you hear your greeting, press the hash key and enter your 4 digit pin.
• To turn off your voicemail, simply dial ##002# from your keypad and press the dial button.

After you order your SIM, we’ll email you a link to set up your MyGoMo account.

Just follow the steps in the email to:

• Create your login
• Set your password
• Start managing your account online

MyGoMo lets you check your bills, move your number, replace your SIM and more.

As GoMo customer, you can manage your Mobile using your MyGoMo account. It has everything you need in one place so hopefully you won't ever need to chat with us.

You can use it to:

• View bills and payments
• Move your number to GoMo
• Replace or activate a SIM
• Update your account details

It puts everything in one place, so you don’t need to contact support for everyday tasks.

You can keep your current mobile number when you move to GoMo. You can choose to keep your number either:

When you order your SIM, or after your SIM arrives using your MyGoMo account.

In MyGoMo simply:

1. Go to Account Details
2. Click on Move My Number
3. Then follow the instructions. We’ll take care of the rest!

Enter the date and time you’d like your number to move – this date must be 3 days in the future if you schedule this move when ordering your SIM.

Enter your account type (prepay or billpay) and account number from your current provider. You can find your account number on your bill from your current provider.

Your number will start to move on at the time/date you select and will take up to 24 hours to complete. For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete.

If you didn’t select to move your number when you ordered, don’t worry, you can do it as soon as you receive your new GoMo SIM.

1: Just login to your MyGoMo account

2: Go to Account Details > Move My Number > follow the instructions & we’ll take care of the rest!

You can check your move Status in MyGoMo

If your move is showing ‘In Progress’ for more than 24 hours, get in touch with us via webchat.

Once you lose service with your current provider, you can now pop the GoMo SIM into your phone as your number is transferred.

For detailed steps on how to move your number please see our helpful guide

To move your mobile number, you’ll need:

• Your existing mobile number
• Your current provider’s account number
• Your account type (for example, prepay or bill pay)

These details are usually on a bill from your current provider.

You can move your number:

• During your SIM order, or
• At any time after your SIM arrives, through MyGoMo

If you schedule the move while ordering your SIM, the move date must be at least 3 days in the future.

Moving a single mobile number usually takes up to 24 hours, while moving a number from a multi‑mobile account can take up to 48 hours.

Yesm as as long as the move hasn’t started yet. To change or cancel your move:

• Log in to MyGoMo
• Go to Account Details
• Select Move my number
• Edit or cancel the scheduled move

Once the move has started, it can’t be cancelled.

On the day of your move:

• Your old SIM will stop working
• Insert your GoMo SIM into your phone
• Restart your phone to refresh the connection

Your number will then become active on the GoMo network.

The process is the same, but it can take a little longer.

When setting up the move:

• Select the correct account type (for example, “Postpay multi‑line”)
• Allow up to 48 hours for the move to complete

A number move can be rejected if:

• The account number or provider details were entered incorrectly
• There’s already a number move in progress
• The number isn’t available from your current provider

Check your details in your MyGoMo account and try again once the issue is resolved.

All GoMo SIMs arrive with a temporary number.

If you’ve scheduled a number move, your existing number will replace this temporary number once the move completes.

There’s nothing you need to do.

Moving your number to GoMo will take up to 24 hours to complete from the time/date you selected to schedule your move from. For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete.

1. Please check that you entered your previous provider’s account details correctly and try to move your number again.
2. Check the date you selected for the move.
3. If these steps are correct, please click on the chat icon in the bottom right of the screen where one of our agents will be happy to help!
4. Remember, you can check the status of your move via your MyGoMo account.

Our commitment to delivering reliable mobile phone services extends to the customer experience when switching/porting your mobile phone number. If these commitments are not met you may be entitled to compensation. View scheme.

1. Pop the SIM card into your phone
2. Scratch the panel on the SIM holder to reveal your unique PIN and PUK number
3. Enter the PIN when prompted on your phone
4. You’ll need to remember this PIN, as your phone will ask for it every time it’s switched on. If you choose to disable your PIN, you should still retain the card that contains the PIN information, as you may need it for security reasons if you need to contact our Webchat services.

Your new number will be printed on the SIM card holder that is delivered to you.

Your PIN and PUK are printed on the back of your SIM card holder, just scratch the panel to reveal the details.

You can also find your PIN and PUK details in your MyGoMo account.

If your SIM has been lost, stolen or damaged you can order a replacement SIM in your MyGoMo account.

Simply go to the ‘Account Details’ section, choose ‘Replace / Activate My SIM’ and follow the instructions to order your replacement SIM.

If you have more than one number on your account, please be sure to choose the correct one from the drop down menu.

Once you receive your replacement SIM go back into your MyGoMo account to activate your replacement SIM and transfer your number over.

The easiest way to ensure you don’t lose any of your contacts is to transfer/merge them from your existing SIM to your phone. Your contacts will then be saved on the phone when you insert your GoMo SIM.

If you don’t see your contacts, you can check the contact list display options in your phone settings.

Your GoMo SIM is delivered by post to the address you provided when ordering. Delivery usually takes up to 3 working days.

If you’re not available when the delivery arrives, you’ll be given details on how to rearrange delivery.

Once your order is out for delivery you will recieve an email and SMS so you know exactly when it will arrive.

Remember, the order will be delivered to the address given by you and you’ll need to be available to sign for your order when it arrives.