eSIM

An eSIM is a digital SIM built into your phone. It works the same way as a physical SIM, but you don’t need to insert a card. Your mobile service is downloaded directly to your phone instead. And it's environmentally friendly as it reduces the platic waste associated with physical sim cards.

You need to see if your phone has an EID number as only eSIM compatible phones will have this unique number.

1. In your phone settings:
   For Android devices – naviagate to Settings > General > Status > SIM Status
   For iPhone – navigate to Settings > General > About and scroll down to find EID
2. Dial *#06# on your device keypad to display the EID

If your phone supports eSIM, you'll see eSIM options in your mobile or SIM settings.

If your phone supports dual sim you can use one eSIM and one physical SIM.

This allows you to use two numbers on the same phone.

Once your phone is compatible you can have multiple eSIM profiles on your phone. However you can only have 2 SIMs active at any one time.

Unlike physical SIM cards, eSIM doesn’t require you to use a pin code. However, you can turn this on if you prefer.

If you’ve ordered an eSIM, you’ll recieve your eSIM instantly once your order is processed. An email will then be sent to you with a step by step guide on how to activate your eSIM. Simply follow the "How do I activate my eSIM" steps and you’re good to go.

If your eSIM doesn’t automatically download, you can activate your eSIM via QR code within your MyGoMo account.

At the moment, GoMo eSIMs aren’t supported on smartwatches or other wearable devices.

Yes. You’ll need a WiFi connection to download and activate your eSIM.

Once it’s set up, your mobile service will work as normal.

Yes, your phone must be unlocked in order for you to activate your GoMo eSIM.

To check if your phone is unlocked:

• For iPhone: Settings > General > About > Carrier Lock: If it says ‘No SIM restrictions’ your phone is unlocked.
• For Android: Settings > Connections > Mobile Networs > Network Operators > Turn off ‘Select automatically’.

If your current network is listed you phone is likely to be locked. If your phone is locked, you will need to contact your current provider and request to have it unlocked.

For a seamless eSIM set up, some brands have an automated process. Providing your EID number ensures the quickest set up of your eSIM. To activate eSIM through carrier activation, please follow the steps below.

1. Enter your EID from phone settings when ordering an eSIM with GoMo.
2. A digital eSIM profile linked to your EID will be sent securely to your phone.
3. You’ll receive a push notification to your phone, follow the on-screen instructions to complete your eSIM set-up

To activate your eSIM using QR code, follow the steps below:

1. Login to your MyGoMo account on a laptop, tablet or another device.
2. Click on ‘Activate’ at the top of the screen
3. Scan the QR code with the phone you want to download the eSIM to.
4. Once the eSIM activation is in progress, you will be asked for a passcode which will be displayed on screen.

If you are having trouble activating your eSIM follow the steps below:

1. Restart your device: A simple reboot can resolve minor software glitches affecting your eSIM.
2. Toggle airplane mode: Turn airplane mode on for a few seconds and then off to refresh your connection.
3. Check your eSIM selection: Go to your phone’s mobile/connection settings and confirm the correct eSIM profile is selected for mobile data, calls, and texts.

The process is the same as a physical SIM. You can move your number from any network to a GoMo eSIM.

You can schedule your move when you order your eSIM or later in your MyGoMo account.

Device transfer is currently not available; however, you can follow these steps:

1. Delete the eSIM off the phone that you no longer want to use the eSIM on
2. Log in to MyGoMo
3. Go to the “Account Details” page
4. Scroll down to view “My eSIM details”
5. Scan the QR code on the new phone you want to activate the eSIM on
6. Enter the passcode when prompted by your phone.

Please note: In order for this to work the eSIM must be deleted off of the original phone. If you originally activated your eSIM through carrier activation, you will not be asked to enter a passcode.

Don’t worry if you delete you eSIM in error, can easily download your eSIM again by logging into MyGoMo.

1. Log in to MyGoMo
2. Go to the “Account Details” page
3. Scroll down to view “My eSIM details”
4. Scan the QR code on the new phone you want to activate the eSIM on.
5. Enter the passcode when prompted by your phone.

Please note: In order for this to work, the eSIM must be deleted off of the original phone. If you originally activated your eSIM through carrier activation, you will not be asked to enter a passcode.

If your eSIM isn’t working as expected, try these steps:

1. Restart your phone
2. Turn airplane mode on and off
3. Check that the correct eSIM is selected for calls, texts and data in your phone settings

These steps often fix common setup issues.

If you have a physical SIM card in your phone you can easily move to an eSIM if your phone is compatible.

First, you will need to request a SIM swap in your MyGoMo account in the ‘Account details’ section.

Once your SIM swap is complete you will recieve an email on how to set up your eSIM using a Qr Code.

You can also follow the steps in “How do I activate my eSIM” to complete the activation.

Make sure to remove your physical SIM once your eSIM is up and running

Your eSIM works exactly as a physical SIM card. Your roaming allowance remains the same and includes 23GB of EU roaming data.