Broadband - Tech Trouble

1. Check that you have power going from the socket.
2. Turn your modem off for about a minute and then turn it back on. A full reboot may take up to 15 minutes.
3. Now check that the first four lights are green.
   
4. The sync light and internet light need to be solid green. If they aren't, please contact our webchat team.  
5. The WiFi light should be solid green, if not ensure WiFi is enabled by pressing the WiFi button at the side of your modem.  
   
6. If you have followed all the steps above and you still have no Broadband you will need to contact our webchat team.  

Let's optimise your broadband

1. Sometimes we all need a reboot. So let’s begin by restarting your modem. Turn your modem off for about a minute and then turn it back on. A full reboot may take up to 15 minutes. The four lights should be solid green now.
   
2. If all the lights are green, it’s time to run a speed test. Ideally use an ethernet cable to run a speed test, but if you are using WiFi go as close to the modem as possible.
   
3. If your speed is good but you are still having issues do the following checks:

• Place your modem off the floor and slightly away from the wall. Do not place your modem in cupboards or behind large pieces of furniture.
• Move the modem away from large metal objects or any other electronic devices.
• Check the number of devices connected to your WiFi as this can affect your speed.
• Concrete walls and floors can interfere with the WiFi signal
  

4. Don't forget GoMo WiFi Boost will help extend your WiFi across your home. You can add one to your account on MyGoMo.

Start by giving your modem a quick restart so everything is fresh. Turn it off for about one minute, then switch it back on. Keep in mind it can take up to 15 minutes for a full reboot.

Next, let’s check your modem’s placement:

• Make sure it’s off the floor and a little away from the wall. Avoid placing it inside cupboards or behind large furniture.
• Move the modem away from large metal objects or any other electronic devices.
• Take a look at how many devices are connected to your WiFi, as too many can impact your speed.
• Concrete walls and floors can weaken your WiFi signal.

Still have black spots? GoMo WiFi Boost helps extend your coverage throughout your home. You can add this to your account anytime through MyGoMo.

If you have your device connected over WiFi the speed is usually a bit slower than what your GoMo Fibre Broadband modem receives. That’s because it can depend on a few things, like:

• How many devices are connected to your WiFi at the same time.
• How many apps or web pages you’re using. Don't forget you may have some running in the background that you've forgotten to close.
• Where your modem is placed in your home may have an impact.

Your personal WiFi password will be printed on the back of your modem.

The password will also come on a sticker that will be inside your modem box.