Cancel or Moving home

You can cancel your GoMo services online.

• GoMo Mobile - submit a cancellation request using the online form
• GoMo Fibre Broadband - login to MyGoMo and select Cancel Broadband in Account Details

Once you submit your request, we’ll confirm the details so you know what happens next.

At GoMo we like to keep things simple. So you can cancel one mobile number without cancelling others on your account. You can even cancel your GoMo Fibre Broadband and keep your mobile. Or you can cancel your mobile and keep your GoMo Fibre Broadband but your price will increase by €10 when you do this.

Either way there are no hard feelings and we will welcome you back at any time.

All cancellations are subject to 30 days’ notice.

We'll be sorry to see you go! The good news is that once we receive your cancellation request you can keep using your GoMo service until the end of the current month in line with your next bill cycle.

If you cancel your service without giving 30 days’ notice, you’ll still be charged for the full 30‑day notice period.

This charge will appear on your final bill.

You can keep your mobile number by moving it to another provider. To do this:

• Do not cancel your GoMo mobile service first
• Start the number move with your new provider

Once the number move completes, your GoMo mobile service will close automatically and you will recieve a final bill from GoMo with any outstanding charges.

If you want to cancel your order, please complete the cancellation form

In order to process an order cancellation we will need your order reference number, which is on your order confirmation email.

To cancel your GoMo Fibre Broadband order before your activation or appointment date, you can login to MyGoMo, go to the My Orders section and cancel the service.

If you cancel within the 14‑day cooling‑off period:

• Mobile: Your service will end when you cancel, and you’ll only be charged for any usage up to that point.
• Broadband: Your service will stay active until the end of the month.

Any refunds or adjustments will be sorted automatically and will show on your final bill.

We're sorry if you want to leave GoMo! If you cancel after the cooling-off period your service will continue until the end of the current month and end in line with your next bill cycle. You’ll receive a final bill covering any remaining charges.

Your payment method may still be charged for:

• Any outstanding balance
• Your final bill

Once all charges are settled, no further payments will be taken.

If you don't want to receive marketing communications after you cancel simply update your preferences within the 'no longer a customer' section in your MyGoMo account.

You can update this at any time.

After your mobile or broadband service ends, you’ll receive a final bill. Your final bill may include:

• Charges for the current month
• Any unpaid balance from previous bills
• Any additional usage charges, if applicable

You will receive your final bill at the start of the next month after you leave. If this date has passed, sign into your mygomo account to see if your bill is there.

If your bill is not there please click on the chat icon where one of our agents will be happy to help.

Your final bill is usually issued within one billing cycle after cancellation.

You’ll be notified when it’s available, and you can view it in MyGoMo.

If your final bill doesn’t look right:

• Login to MyGoMo and review the bill breakdown
• Check the dates and charges carefully

If something still doesn’t add up, you may need to speak to a member of our team via chat.

If you cancel your GoMo Fibre Broadband, you'll have to return your modem and any WiFi Boost devices within 30 days.

If equipment isn’t returned, a charge will apply and no one wants that.

The charge for not returning your equipment is €149 for the GoMo Fibre modem and €149 for each WiFi Boost device.

When you request to cancel your GoMo Fibre Broadband, you'll receive an email with instructions on how to return your GoMo equipment.

Make sure your modem and any WiFi Boost devices are returned within 30 days or a charge will apply.

We like to keep things simple and GoMo. So if you are moving home simply cancel GoMo Broadband at your current address. This can be done in your MyGoMo account using the 'Cancel Broadband' link. Once this is done you can go onto our eShop and easily order our brilliant broadband again. Yay!

Check if GoMo Fibre Broadband is available at your new home by using our availability checker. Just enter your eircode and we’ll let you know straight away if broadband is available.