Help & Support
How can we help you today?
When You Leave
Final bill
If your final bill is incorrect, please follow the link here and click on the chat icon where one of our agents will be happy to help.
You will receive your final bill at the start of the next month after you leave. If this date has passed, sign into your mygomo account to see if your bill is there. If not, please contact us here.
Cancel
If you wish to cancel, you will need to provide 30 days notice.
Once you provide this to us, you will be charged for 30 days service. If you wish to keep your mobile number, you will need to port out to another network within these 30 days.
If you do not wish to retain your mobile number, you will continue to have service for the 30 day notice period. After this time has elapsed, your account and mobile number will cease.
To contact us to arrange a cancellation, click here to fill out the cancellation form.
Yes, you can move your number to another network if you choose to leave GoMo.
If you cancel within your 14 day cooling off period your cancellation will take place from midnight on the day you cancel. You must move your number to another network before this goes through in order to keep your number.
If you cancel outside your 14 day cooling off period your cancellation will take place from your next billing date. You must move your number to another network before your next billing date in order to keep your number.
If you want to cancel during the 14 day Cooling off period, click here to fill out the cancellation form.
If you want to cancel outside of the 14 day Cooling off period, click here to fill out the cancellation form.
To cancel a mobile number from your account, click here to fill out the cancellation form.