Billing, Usage and Payment

Your bill may be higher than expected due to one of the following reasons:

Add-ons: Did you purchase any add-ons throughout the month?

Roaming: Have you recently been abroad? Click here to learn more about roaming costs.

Premium Rate Services / Texts: Have you used a premium rate service? Check the Value Added Services (VAS) section on your bill.

Out of bundle charges: have you gone outside your inclusive minutes, texts or data? Examples of charges generally not covered by your plan include:

1. Premium rate calls (including lo-call 1890 numbers)
2. Rest of World Roaming calls, texts or Data
3. Directory enquiries
4. Voicemail services while roaming (depending on the country you are roaming in)
   See our Usage allowance article to learn more about usage charges.
   It’s important to always refer to the terms and conditions of your plan.

You can view details for mobile out of bundle charges and all other charges on our Pricing page.

Your bill will include your plan fee for the month in advance along with any charges for out of plan usage from the previous month.
Out of plan Usage includes:

• International Calls/Texts
• Calls to premium numbers (including 11811)
• Rest of World Roaming (Roaming outside the EU)

All of your bills are itemised, you c an see a full breakdown of all charges by looking at the PDF version of your bill. Your bills are available to view in your MyGoMo account.

You will receive your bill on the 1st of each month and it will be due for payment on the 8th. We bill for the month in advance. So your bill on November 1st is for November, not October.

Premium rate texts are when you are charged by a third party, these are not included within your GoMo plan. Some of the most common types of premium rate texts are for entries to Radio & TV competitions.

You can see the number of the company on your bill. If you are being charged for premium texts, it means you are opted in to premium texts. You can opt-out to this service by texting STOP to the premium rate number at any time.

We can also bar premium numbers for you which will mean you can’t receive or be charged for them any further. The barring cannot be applied to individual numbers, it will bar all premium numbers.

Simply log into MyGoMo

Go to My Payments and click on “Pay Now” to pay an outstanding bill.

Charges will vary based on type of usage and location.

All Calls, 10,000 Texts, All Data and 19GB of 5G EU Roaming data are included in your plan. Texts and EU allowances are subject to a Fair Use Policy.

For roaming outside of the EU, you will be charged standard rest of world roaming rates.

You will see usage charges on your bill if you have made calls outside of your plan, or have incurred excess usage charges.

Click here to find out more about usage allowances.

To see your Calls, Texts and Data allowances go to our Fair Usage Policy

A bill notification email will be sent to you on the 1st of each month when your bill is created and payment will be taken using the credit/debit card registered on your account 7 days later.

All GoMo bills due must be paid on or before the date specified on the bill. This normally allows a period of 7 days after the bill date for payment.

If you do not pay your account by the due date we may restrict your service. Before doing this we will endeavour to contact you to remind you that your bill is overdue.

Should your service be restricted in this manner you will still be able to contact the emergency services via 112 or 999.

If after we restrict service in this way your balance remains outstanding, your account may be terminated. At this point you will no longer be able to contact the emergency services and will receive your final bill.

If however credit is owed on your final bill after your contract with us has ended, you will need to contact our customer support team.

No. All billing dates are set and cannot be changed. Test link

We have an out of plan spend limit of €30. This means you can spend up to €30 on charges that are not included in your plan. This includes Premium Rate Services such as 1890/1850 numbers, any non-standard text messages, roaming over the EU cap, roaming outside the EU and international calls and texts. We have this limit to protect our customers. If you receive a text about not being able to send a text or receive one this is why. You will not be able to incur any more out of plan charges until after your next billing date and you’ve paid any outstanding out of plan charges.

We have an out of plan spend limit of €30. This means you can spend up to €30 on charges that are not included in your plan. This includes Premium Rate Services such as 1890/1850 numbers, any non-standard text messages, roaming over the EU cap, roaming outside the EU and international calls and texts. We have this limit to protect our customers. If you cannot make a chargeable call you may have reached this limit. You will not be able to incur any more out of plan charges until after your next billing date and you’ve paid any outstanding out of plan charges.

Once you pay your outstanding amount, your account will automatically reconnect. You may need to power your phone off and back on again to pick up service. If you don’t have service 24 hours after making a payment, please contact our Customer Support Team by clicking the chat icon in the bottom right of the screen.

To make an international call, please make sure you have included the correct country code for the call to connect. International calls are not part of your monthly allowance. International calls will be charged separately.

For international pricing see our pricing page