Help & Support
HOW CAN WE HELP YOU TODAY?
Managing my account
Managing my account
To add another SIM to your account, simply go to our eShop. When you reach the ‘Customer Details’ page, login in (if you haven’t already) and we will populate all your details as it is in your account. Then all you have to do is complete your purchase.
Remember you can have up to 4 SIMs per account.
You can now have up to 4 GoMo SIMs on one GoMo account.
You can now have up to 4 GoMo SIMs on one GoMo account. Unfortunately there is no way to merge 2 accounts at this time but will let you know if this changes in the future.
Remember, if you have the €9.99 a month for life plan and you cancel this from your account you will not be able to get your €9.99 plan again and you may lose your number.
With your MyGoMo account you can easily manage your account. Check your bills, find your PIN/PUK, make changes to your account, update your payment details and much more. If you haven’t registered get started today!
Yes, you will receive an email to verify your email and set up your MyGoMo account after you place your order. Your account number will be in your welcome email which you will receive a few days later.
Please click on the chat icon in the bottom right of the screen where a member of our support team will assist with your account.
You can manage and update your contact preferences in your MyGoMo account, click ‘here‘ to update. There is a section for when you are a customer and when you’re not.
To change your username (email address) log into your MyGoMo account and update your username (email) in the My Profile section.
To change your password log into your MyGoMo account and update your password in the My Profile section.
Forgot registered username/email address
Click here to receive a reminder of the email address you registered with.
Forgot Password
Click here to reset your password.
Need to register
If you haven’t registered or verified your email yet, click here to get started.
If you have forgotten your password click here to reset your password. You can then use your new password to log into your MyGoMo account.
Delivery Issues and Queries
Your SIM will be delivered to the delivery address on your order confirmation within 10 days by registered post.
You will need to sign for your delivery.
Once your order is out for delivery you will recieve an Email and SMS so you know exactly when it will arrive.
Remember, the order will be delivered to the address given by you and you’ll need to be available to sign for your order when it arrives.
No worries if you’re not there, we’ll leave a card with all the details you need to rearrange your delivery.
If your GoMo SIM hasn’t arrived after 10 working days, please get in touch with us by clicking on the chat icon in the bottom right of the screen and we will look into it for you!
Delivery issues & Queries
Your SIM will be delivered to the delivery address on your order confirmation within 10 days by registered post.
You will need to sign for your delivery.
Once your order is out for delivery you will recieve an Email and SMS so you know exactly when it will arrive.
Remember, the order will be delivered to the address given by you and you’ll need to be available to sign for your order when it arrives.
No worries if you’re not there, we’ll leave a card with all the details you need to rearrange your delivery.
If your GoMo SIM hasn’t arrived after 10 working days, please get in touch with us by clicking on the chat icon in the bottom right of the screen and we will look into it for you!