Top FAQs
When will my SIM be delivered?
admin-ion2024-12-20T11:10:36+00:00Your GoMo SIM will be delivered within 10 working days. If your GoMo SIM hasn't been delivered, please get in touch by clicking the chat link in the bottom [...]
What’s included in my roaming allowance?
admin-ion2025-03-20T09:50:49+00:00Your roaming allowance includes 19GB of data which can be used withing the EU. Calls & Texts are unlimited but are subject to fair usage. If you reach your [...]
Why has my mobile number move not completed on the scheduled date?
admin-ion2024-12-20T11:08:41+00:00Moving your number to GoMo will take up to 24 hours to complete from the time/date you selected to schedule your move from. For customers who are moving to [...]
Can I keep my existing mobile phone number?
admin-ion2024-12-17T09:30:13+00:00Yes! Simply select ‘Keep My Number’ as you are going through your purchase in our eStore. Alternatively, you can move your number after you receive your SIM via your [...]
My SIM has been lost/stolen/damaged
admin-ion2024-12-17T09:33:05+00:00If your SIM has been lost, stolen or damaged you can order a replacement SIM on your MyGoMo account. Simply go to the ‘Account Details’ section, choose 'Replace / [...]
My phone is locked to a network, what do I do?
admin-ion2024-12-17T08:56:05+00:00If your phone is locked to your current provider, you will need to contact them to get a phone unlock code. This is known as NUC (Network Unlock Code) [...]