I haven’t received my bill?
admin-ion2024-12-17T09:04:31+00:00You will receive a billing notification via email. If you haven't received this notification, check the "My Bills" section of MyGoMo.
How do I get a printed copy of my bill?
admin-ion2024-12-17T09:37:47+00:00You can download a free PDF copy of your bill to make it availalbe for printing by logging in to your MyGoMo account and select “My Bill” and “Download [...]
What’s included in the plan?
admin-ion2024-01-25T15:21:32+00:00With GoMo, you get All calls, texts and data with 16GB of EU roaming for only €14.99 a month, for life.
How do I cancel one mobile number on my account?
admin-ion2025-03-20T08:55:44+00:00To cancel a mobile number from your account, click here to fill out the cancellation form.
What happens if I cancel outside the 14 day cooling off period?
admin-ion2025-03-20T08:54:36+00:00If you want to cancel outside of the 14 day Cooling off period, click here to fill out the cancellation form.
What happens if I cancel during the 14 day cooling off period?
admin-ion2025-03-20T08:53:51+00:00If you want to cancel during the 14 day Cooling off period, click here to fill out the cancellation form.
How can I cancel my SIM order?
admin-ion2019-10-21T20:12:23+00:00If you need to cancel your order, please contact us here. In order to process an order cancellation we will need your order reference number.
What happens on the day my number moves to GoMo?
admin-ion2024-12-17T09:35:04+00:00Your number will start to move over to GoMo at the time you selected when scheduling your move. Once you lose service on your old SIM, enter your new [...]
Where can I use my roaming allowance?
admin-ion2025-01-02T12:13:59+00:00You can use your calls, 10,000 texts and up to 19GB of roaming data anywhere in the EU while roaming.
I can’t make calls or send texts
admin-ion2019-10-21T20:14:46+00:00- Check the network coverage on your phone. - Try restarting your phone. - Check MyGoMo to make sure you haven't been suspended.