What day will my number move to GoMo?
admin-ion2024-12-20T11:12:06+00:00If your number doesn't appear to have moved, please check you have the GoMo SIM in your handset. If you already have the GoMo SIM in your handset, you [...]
Why has my mobile number move not completed on the scheduled date?
admin-ion2024-12-20T11:08:41+00:00Moving your number to GoMo will take up to 24 hours to complete from the time/date you selected to schedule your move from. For customers who are moving to [...]
How do I change or cancel my mobile number scheduled move date?
admin-ion2025-03-20T08:44:36+00:00If you want to change your move date or cancel your move log into your MyGoMo account, go to your account details and click on the 'Move my number' [...]
How long does the moving process take?
admin-ion2019-12-19T10:41:06+00:00Moving your number to GoMo will take up to 24 hours to complete from the time/date you selected to schedule your move from. For customers who are moving to GoMo [...]
Can I keep my existing mobile phone number?
admin-ion2024-12-17T09:30:13+00:00Yes! Simply select ‘Keep My Number’ as you are going through your purchase in our eStore. Alternatively, you can move your number after you receive your SIM via your [...]
How do I transfer my contacts to my new SIM?
admin-ion2024-12-17T09:01:42+00:00The easiest way to ensure you don’t lose any of your contacts is to transfer/merge them from your existing SIM to your phone. Your contacts will then be saved [...]
My SIM has been lost/stolen/damaged
admin-ion2024-12-17T09:33:05+00:00If your SIM has been lost, stolen or damaged you can order a replacement SIM on your MyGoMo account. Simply go to the ‘Account Details’ section, choose 'Replace / [...]
Where do I find my SIM PIN and PUK?
admin-ion2019-10-21T21:20:09+00:00Your PIN and PUK are printed on the back of your SIM card holder, just scratch the panel to reveal the details. You can also find your PIN and PUK [...]
How do I find out my new number?
admin-ion2019-10-18T21:14:41+00:00Your new number will be printed on the SIM card holder that is delivered to you.
How do I activate and set up my new SIM?
admin-ion2024-12-17T09:01:07+00:00Pop the SIM card into your phone Scratch the panel on the SIM holder to reveal your unique PIN and PUK number Enter the PIN when prompted on your [...]