How can I contact GoMo?
admin-ion2025-03-11T08:47:15+00:00To contact us simply click on the chat icon in the bottom right of the screen where a member of our support team will assist with your account. [...]
I can’t log in to MyGoMo
admin-ion2019-10-21T22:42:37+00:00Forgot registered username/email address Click here to receive a reminder of the email address you registered with. Forgot Password Click here to reset your password. Need to register If you [...]
I want to change my password
admin-ion2019-11-11T13:15:35+00:00To change your password log into your MyGoMo account and update your password in the My Profile section.
I want to change my current username (email address)
admin-ion2019-10-21T20:34:43+00:00To change your username (email address) log into your MyGoMo account and update your username (email) in the My Profile section.
How do I change my Contact Preferences?
admin-ion2019-10-21T21:40:30+00:00You can manage and update your contact preferences in your MyGoMo account, click 'here' to update. There is a section for when you are a customer and when you're not. [...]
Why is My Account locked?
admin-ion2024-12-20T11:19:51+00:00Please click on the chat icon in the bottom right of the screen where a member of our support team will assist with your account.
Do I pay to receive calls while roaming?
admin-ion2024-12-20T11:19:20+00:00If you are roaming within the EU, you will not pay to receive a call. If you are roaming outside of the EU, you will pay for receiving calls. [...]
What’s included in my roaming allowance?
admin-ion2025-03-20T09:50:49+00:00Your roaming allowance includes 19GB of data which can be used withing the EU. Calls & Texts are unlimited but are subject to fair usage. If you reach your [...]
Why have I been charged for my roaming data?
admin-ion2025-03-20T08:49:14+00:00In the EU you will be charged for roaming if you exceed your allocated allowance of 19GB. Data allowances if available at the time of roaming can be used [...]
Why can’t I connect to data while I am roaming?
admin-ion2024-12-17T09:12:50+00:00If you cannot connect to data while roaming: Check data settings to ensure your mobile data roaming is enabled. If you are roaming outside of the EU, make sure [...]