How do I make sure I don’t receive any contact when I leave?
admin-ion2019-10-21T20:16:51+00:00To change your marketing preferences for when you are not a customer log into MyGoMo and update your preferences in the 'My Profile' section.
Can I keep my mobile number when I leave?
admin-ion2024-12-17T09:20:59+00:00Yes, you can move your number to another network if you choose to leave GoMo. If you cancel within your 14 day cooling off period your cancellation will take [...]
How do I cancel my account?
admin-ion2025-03-20T08:52:01+00:00If you wish to cancel, you will need to provide 30 days notice. Once you provide this to us, you will be charged for 30 days service. If you [...]
I haven’t received my final bill
admin-ion2025-04-16T07:51:15+00:00You will receive your final bill at the start of the next month after you leave. If this date has passed, sign into your mygomo account to see if [...]
My final bill is incorrect
admin-ion2025-04-16T07:50:34+00:00If your final bill is incorrect, please follow the link here and click on the chat icon where one of our agents will be happy to help. [...]
I want to add another SIM to my account?
admin-ion2024-12-17T09:15:43+00:00To add another SIM to your account, simply go to our eShop. When you reach the 'Customer Details' page, login in (if you haven't already) and we will populate [...]
What can I do in MyGoMo?
admin-ion2019-10-03T09:50:20+00:00With your MyGoMo account you can easily manage your account. Check your bills, find your PIN/PUK, make changes to your account, update your payment details and much more. If [...]
Can I register for MyGoMo without my account number?
admin-ion2019-10-03T10:48:26+00:00Yes, you will receive an email to verify your email and set up your MyGoMo account after you place your order. Your account number will be in your welcome [...]
How do I edit my personal details in MyGoMo?
admin-ion2019-11-11T13:18:35+00:00You can edit your details by logging into MyGoMo and updating your details in the My Profile section.
I’ve forgotten my password?
admin-ion2024-12-20T11:21:38+00:00If you have forgotten your password click here to reset your password. You can then use your new password to log into your MyGoMo account.