How do I avoid international roaming charges?
Brian Dowdall2025-01-02T12:14:40+00:00Ensure that you have roaming turned off if you want to avoid roaming charges after you have reached your 19GB allowance.
I logged into MyGoMo and I can’t see my details?
Brian Dowdall2019-10-21T19:08:07+00:00If you log into your mygomo account before your recieve your SIM your details won't be updated as your order is in progress. Once your SIM is out for delivery [...]
What are the rates for international calls and texts?
Brian Dowdall2024-12-20T11:16:34+00:00For international pricing click here.
How can I make an international call?
Brian Dowdall2024-12-17T09:07:30+00:00To make an international call, please make sure you have included the correct country code for the call to connect. International calls are not part of your monthly allowance. [...]
I can’t receive calls?
Brian Dowdall2019-10-03T09:03:55+00:00- Check the network coverage on your phone - Try restarting your phone - Check MyGoMo to make sure your account hasn't been suspended
Why is my new SIM or Replacement SIM not working?
Brian Dowdall2019-10-31T23:04:48+00:00If you are having any issues with your new SIM or replacement SIM please contact us here
I received an SMS that my move was rejected?
Brian Dowdall2024-12-17T09:36:34+00:00If you received an SMS that your move was rejected here are some of the reasons why: 1. We tried to move your number but it isn’t available from [...]
Can I change my billing date?
admin-ion2019-10-03T09:09:34+00:00No. All billing dates are set and cannot be changed.
I haven’t received my bill?
admin-ion2024-12-17T09:04:31+00:00You will receive a billing notification via email. If you haven't received this notification, check the "My Bills" section of MyGoMo.
How do I get a printed copy of my bill?
admin-ion2024-12-17T09:37:47+00:00You can download a free PDF copy of your bill to make it availalbe for printing by logging in to your MyGoMo account and select “My Bill” and “Download [...]