Your bill may be higher than expected due to one of the following reasons:

Add-ons: Did you purchase any add-ons throughout the month?

Roaming: Have you recently been abroad? Click here to learn more about roaming costs

Premium Rate Services / Texts: Have you used a premium rate service? Check the Value Added Services (VAS) section on your bill.

Out of bundle charges – have you gone outside your inclusive minutes, texts or data? Examples of charges generally not covered by your plan include:

  1. Premium rate calls (including lo-call 1890 numbers)
  2. Rest of World Roaming calls, texts or Data
  3. Directory enquiries
  4. Voicemail services while roaming (depending on the country you are roaming in)
    See our Usage allowance article to learn more about usage charges.
    It’s important to always refer to the terms and conditions of your plan.

You can view details for mobile out of bundle charges and all other charges on our Pricing page.