1. Pop the SIM card into your phone
  2. Scratch the panel on the SIM holder to reveal your unique PIN and PUK number
  3. Enter the PIN when prompted on your phone
  4. You’ll need to remember this PIN, as your phone will ask for it every time it’s switched on. If you choose to disable your PIN, you should still retain the card that contains the PIN information, as you may need it for security reasons if you need to contact our Webchat services.