Help & Support
How can we help you today?
Joining & getting started with GoMo
5G
5G is the fifth generation of mobile networks. It delivers a speed that is 10 times faster than 4G, giving you a seamless experience if you are streaming, gaming, or just browsing.
We have 5G available in 530 towns and cities across 1400 sites in every county in Ireland but you can check out your location on our coverage map by simply entering your eircode.
https://gomo.ie/our-coverage-map/
Yes! You will need to fill out this form to request your plan be upgraded to our €14.99 5G plan. Your monthly price will increase from €9.99/€12.99 to €14.99 for All Calls. Texts. All Data. 5G included. This will be your new Price For life.
No! Customers who are already on our €14.99 offer will automatically receive 5G from February 28th.
Yes, customers who are currently paying €14.99 will automatically be upgraded on February 28th.
To use 5G, you must have a 5G enabled phone. You can check your phone eligibility on the supplier’s website
Yes, 5G is only available for our customers on the €14.99 plan. If you are on our €9.99 or €12.99 plan, you will need to upgrade to our €14.99 plan.
Upgrading is easy! All you need to do is fill in the form on this page before 23:59 on the 24th of any month and our team will upgrade your plan during our next billing cycle. All requests submitted after this date will be upgraded to 5G the following month.
To use 5G, you must have a 5G enabled phone. You can check your phone eligibility on the supplier’s website
Happy with our €9.99 or €12.99 plans and don’t want to upgrade to 5G? That’s totally fine, your plan will stay as it is! You will continue to get the same great 4G service that you use today.
Current customers on our €9.99 and €12.99 have the possibility to upgrade to our €14.99 plan to get 5G. Upgrading is not mandatory and you can choose to keep your €9.99 or €12.99 price for life by doing nothing and staying on the plan you are currently on. Existing customers on our €14.99 plan will be automatically upgraded to 5G.
Upgrading is easy! All you need to do is fill the form <a href=”https://gomo.ie/5g-upgrade/“>on this page</a> and our team will upgrade your plan during our next bill cycle. You will receive a confirmation of submission email once you complete this form and we will send you another confirmation email once 5G has been added and your plan upgraded.
Will I be charged extra for 5G?
No! 5G will not incur any additional charges to your monthly bill of €14.99.
If you are on our €9.99 or €12.99 plan and upgrading to 5G, your new monthly bill will increase to €14.99.
Unfortunately, you will need to have a 5G compatible phone to avail of this feature.
To use 5G, you must have a 5G enabled phone. You can check your phone eligibility on the supplier’s website
No, there is no need for a new or replacement SIM card to be issued to you to get 5G once you are on our €14.99 plan and have a compatible phone. When you receive your confirmation email to let you know that 5G is available to you, simply power off your phone for 2-3 minutes to refresh your SIM card.
You will need to fill the form on this page and our team will upgrade your plan during our next bill cycle. You will receive a confirmation email once 5G is made available on your SIM.
Don’t worry, you will still have the same great 4G service that you are currently using today. If you are using our 5G service and if you are travelling, you will pick our 5G network accordingly.
5G is the latest generation of mobile networks and is 10 times faster than 4G. Giving you a more seamless experience if you are streaming, gaming, or just browsing.
Yes, if you have more than one mobile number on your account that is on our €9.99 or €12.99 offer, you can request a specific one to be upgraded to our €14.99/5G plan. Just be sure to enter the specific mobile number on the request form.
If you are upgrading more than one mobile number on your account, you will need to submit a request form for each mobile number.
You are required to enter your GoMo account number, Email address and the mobile number for which you want to upgrade.
All of these details can be found in your MyGoMo account. You should double check all details entered match your GoMo account.
Unfortunately, it is not possible to return to your previous price plan of €9.99 or €12.99. If you no longer wish to use 5G, you can manually switch back to 4G in the settings on your handset.
Top FAQs
Yes! Simply select ‘Keep My Number’ as you are going through our Shop or you can move your number after you receive your SIM via your MyGoMo account. Please note, all SIMs are active once they arrive.
Enter the number you want to keep and click ‘Get Verification Code’. You will receive an SMS with a code which you can enter into the verification code box.Enter the date and time you’d like your number to move – this date must be 3 days in the future if you schedule this move when ordering your SIM.
Enter your account type and account number from your current provider. Your account number is available on your bill from your current provider.Your number will start to move on at the time / date you select and will take up to 24 hours to complete.
For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete.If you decide to move your number at a later date you can schedule this in your MyGoMo account.
All our SIMs come with a temporary 085 number. You can choose to use that number or move your number to your new GoMo SIM!
Simply select ‘Keep My Number’ as you are going through our eShop.
Enter the number you want to keep and click ‘Get Verification Code’. You will receive an SMS with a code which you can enter into the verification code box.
Enter the date and time you’d like your number to move – this date must be 3 days in the future if you schedule this move when ordering your SIM.
Enter your account type and account number from your current provider. Your account number is available on your bill from your current provider.
Your number will start to move on at the time / date you select and will take up to 24 hours to complete.
If you didn’t select to move your number when you ordered, don’t worry, you can do it as soon as you receive your new GoMo SIM. Just login to your MyGoMo account, go to Account Details > Move My Number > follow the instructions & we’ll take care of the rest!
You can check your move Status in MyGoMo – if your phone is showing ‘In Progress’ for more than 24 hours, get in touch with us via webchat.
Ideally wait until you lose service with current provider before using your GoMo SIM.
Moving your number to GoMo will take up to 24 hours to complete from the time/date you selected to schedule your move from. For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete.
- Please check that you entered your previous provider’s account details correctly and try to move your number again.
- Check the date you selected for the move.
- If these steps are correct, please contact us here.
- You can check the status of your move via your MyGoMo account.
After ordering your SIM you should receive:
- Order Confirmation SMS
- Order Confirmation email
- Email to register for your MyGoMo account. If you haven’t received these notifications after 24 hours, please contact us here
- When your GoMo SIM Card is on the way you will get a tracking number from An Post, so you can track the delivery of your GoMo SIM via the An Post website.
- All GoMo SIMs come with a new number as standard, but don’t worry, you can keep your number. Simply login to your MyGoMo account, go to Account Details > Move my Number > follow the instructions & we’ll take care of the rest!
The availability and quality of services when roaming may vary relative to that which you enjoy as a GoMo customer in Ireland due to regional differences including but not limited to the extent of network infrastructure, the landscape (e.g. due to tunnels, dips, cuttings, mountains and wooded areas and the density, height and fabric of buildings) and differences in the availability of the various network technologies (2G, 3G, 4G and 5G).
Voice calls may not connect or may take longer to connect and SMS may take longer or may not be delivered where service is limited.
Data service may be subject to greater latency, lower speeds or more limited availability. This can result in internet access slowing down, web pages failing to load or problems with voice services carried over the internet (VoIP). Certain applications such as video or audio applications may suffer from momentary interruptions and it may take more time to complete a task that involves downloading or uploading data, a file, audio or video from or to the internet.
Specific number ranges may be subject to charges that are higher than those which apply to calls and SMS to standard fixed and mobile numbers (e.g. premium numbers and non-standard number ranges that might be free or involve lower costs to customers of the foreign network but are not free when roaming).
If you consider the quality of service falls short of the quality of service commitments in GoMo’s terms and conditions and wish to complain, our Code of Practice and complaint handling procedures can be accessed here.
Your bill will include your plan fee for the month in advance along with any out of plan usage for the previous month.
Out of plan Usage includes:
- International Calls/Texts
- Calls to premium numbers (including 11811)
- Rest of World Roaming (Roaming outside the EU)
All of your bills are itemised, you can see a full breakdown of all charges by looking at the PDF version of your bill.
If your phone is locked to your current provider, you will need to contact them to get a phone unlock code. Once your phone is unlocked, you will be able to pop your GoMo SIM into your phone and use as normal. Your GoMo SIM will work in any unlocked phone.
If your SIM has been lost, stolen or damaged you can order a replacement SIM on your MyGoMo account. Simply go to the ‘Account Details’ section to order your replacement SIM.
Once you receive your replacement SIM go back into your MyGoMo account to activate your replacement SIM and transfer your number over.
Premium rate texts are when you are charged by a third party, these are not included within your GoMo plan. You can see the number of the company on your bill. If you are being charged for premium texts, it means you are opted in to premium texts. You can opt-out to this service by texting STOP to the premium rate number at any time. We can also bar premium numbers for you which will mean you can’t receive or be charged for them any further. Please get in touch with us via webchat & we will organise it for you.
You will receive your bill on the 1st of each month and it will be due for payment on the 8th. We bill for the month in advance. So your bill on November 1st is for November, not October.
Your GoMo SIM will be delivered within 10 working days, if your GoMo SIM hasn’t arrived in that time, please get in touch with us
Getting started
After ordering your SIM you should receive:
- Order Confirmation SMS
- Order Confirmation email
- Email to register for your MyGoMo account. If you haven’t received these notifications after 24 hours, please contact us here
- When your GoMo SIM Card is on the way you will get a tracking number from An Post, so you can track the delivery of your GoMo SIM via the An Post website.
- All GoMo SIMs come with a new number as standard, but don’t worry, you can keep your number. Simply login to your MyGoMo account, go to Account Details > Move my Number > follow the instructions & we’ll take care of the rest!
All you have to do is visit our shop and follow theses simple steps.
You will need:
– A valid email address
– A valid mobile number
– Your current mobile provider’s account details if you wish to keep your number
– A valid Debit/Credit Card
– A delivery address for us to send your new SIM to
Once your order has been placed you’ll receive an email from us to verify your email and set up your account. Just click the link in the email you receive and follow the steps to register. This link will expire within 12 hours but don’t worry, if it does go to MyGomo and click ‘Don’t have an account? Register’ to set up your email and account.
MyGoMo is the best way to manage your account, check your bills, make a payment and much more.
To buy a SIM from GoMo, you will need a valid Credit/Debit Card. There is an upfront once off activation fee. Your card will then be used for your monthly recurring payment.
Your GoMo SIM will be delivered within 10 working days, if your GoMo SIM hasn’t arrived in that time, please get in touch with us
Move my number
If your phone is locked to your current provider, you will need to contact them to get a phone unlock code. Once your phone is unlocked, you will be able to pop your GoMo SIM into your phone and use as normal. Your GoMo SIM will work in any unlocked phone.
Yes! Simply select ‘Keep My Number’ as you are going through our Shop or you can move your number after you receive your SIM via your MyGoMo account. Please note, all SIMs are active once they arrive.
Enter the number you want to keep and click ‘Get Verification Code’. You will receive an SMS with a code which you can enter into the verification code box.Enter the date and time you’d like your number to move – this date must be 3 days in the future if you schedule this move when ordering your SIM.
Enter your account type and account number from your current provider. Your account number is available on your bill from your current provider.Your number will start to move on at the time / date you select and will take up to 24 hours to complete.
For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete.If you decide to move your number at a later date you can schedule this in your MyGoMo account.
Moving your number to GoMo will take up to 24 hours to complete from the time/date you selected to schedule your move from. For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete.
If you want to change your move date or cancel your move log into your MyGoMo account, go to your account details and click on the ‘Move my number’ tab. In here you can edit or cancel your move.
If your move has already started you will not be able to cancel it. Please contact us here.
Moving your number to GoMo will take up to 24 hours to complete from the time/date you selected to schedule your move from. For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete.
- Please check that you entered your previous provider’s account details correctly and try to move your number again.
- Check the date you selected for the move.
- If these steps are correct, please contact us here.
- You can check the status of your move via your MyGoMo account.
Your number will start to move to GoMo on the date and time you selected. It will take up to 24 hours to complete from this time. For customers who are moving to GoMo from an account with multiple mobiles it can take up to 48 hours to complete. If it hasn’t please contact us here.
We will send you a reminder SMS the day before your move is due to complete. Your number will start to move over to GoMo at the time you selected when scheduling your move. Once you lose service on your old SIM, enter your new GoMo SIM into your phone. Your number will now be active on the GoMo network. This can take up to 24 hours.
If you received an SMS that your move was rejected here are some of the reasons why:
- We tried to move your number but it isn’t available from the network you supplied to us when scheduling your move.
- The account number you gave us for your current network was incorrect or unavailable.
- You can check your account number on your phone bill from your previous network provider.
- We tried to move your number but there is already a move in progress for the number you gave us.
You can check the status of your move or reschedule your move via your MyGoMo account. Double check that you are using the correct account details and current network provider.
If you are moving your number to GoMo from an account with multiple mobiles it can take up to 48 hours to complete from the time you schedule your move.
All our SIMs come with a temporary 085 number. You can choose to use that number or move your number to your new GoMo SIM!
Simply select ‘Keep My Number’ as you are going through our eShop.
Enter the number you want to keep and click ‘Get Verification Code’. You will receive an SMS with a code which you can enter into the verification code box.
Enter the date and time you’d like your number to move – this date must be 3 days in the future if you schedule this move when ordering your SIM.
Enter your account type and account number from your current provider. Your account number is available on your bill from your current provider.
Your number will start to move on at the time / date you select and will take up to 24 hours to complete.
If you didn’t select to move your number when you ordered, don’t worry, you can do it as soon as you receive your new GoMo SIM. Just login to your MyGoMo account, go to Account Details > Move My Number > follow the instructions & we’ll take care of the rest!
You can check your move Status in MyGoMo – if your phone is showing ‘In Progress’ for more than 24 hours, get in touch with us via webchat.
Ideally wait until you lose service with current provider before using your GoMo SIM.
All GoMo SIMs come with a temporary GoMo (085) number on the SIM pack.
If you have already scheduled to move your number to the GoMo SIM, don’t worry that will still happen.
If you haven’t scheduled for your number move and would like to, you can do so via your MyGoMo account > Account Details > Move my number & follow the instructions.
Our commitment to delivering reliable mobile phone services extends to the customer experience when switching/porting your mobile phone number. If these commitments are not met you may be entitled to compensation. View scheme.
Activate my SIM
- Pop the SIM card into your phone
- Scratch the panel on the SIM holder to reveal your unique PIN and PUK number
- Enter the PIN when prompted on your phone
- You’ll need to remember this PIN, as your phone will ask for it every time it’s switched on.
Your new number will be printed on the SIM card holder that is delivered to you.
Your PIN and PUK are printed on the back of your SIM card holder, just scratch the panel to reveal the details. You can also find your PIN and PUK details in your MyGoMo account here
If your SIM has been lost, stolen or damaged you can order a replacement SIM on your MyGoMo account. Simply go to the ‘Account Details’ section to order your replacement SIM.
Once you receive your replacement SIM go back into your MyGoMo account to activate your replacement SIM and transfer your number over.
The easiest way to ensure you don’t lose any of your contacts is to transfer them from your existing SIM to your phone. Your contacts will then be saved on the phone when you insert your GoMo Sim.
My order & delivery
Your SIM will be delivered to the delivery address on your order confirmation. Once your order is out for delivery you will receive an email and SMS so you know exactly when it will arrive.
Remember that you must be there to sign for your delivery!
If you’re not there, An Post will leave a card with all the details you need to rearrange your delivery.
Once your order is out for delivery you will recieve an Email and SMS so you know exactly when it will arrive.
Remember, the order will be delivered to the address given by you and you’ll need to be available to sign for your order when it arrives.
No worries if you’re not there, we’ll leave a card with all the details you need to rearrange your delivery.
If your GoMo SIM hasn’t arrived after 10 working days, please get in touch with us with your account details and we will look into it for you :)