[fusion_builder_container hundred_percent="no" hundred_percent_height="no" hundred_percent_height_scroll="no" hundred_percent_height_center_content="yes" equal_height_columns="yes" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" status="published" publish_date="" class="" id="" background_color="#efefef" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="1%" margin_bottom="1%" padding_top="8px" padding_right="8px" padding_bottom="8px" padding_left="8px"][fusion_builder_row][fusion_builder_column type="1_1" layout="2_3" spacing="" center_content="no" link="" target="_self" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_image_id="" background_color="#efefef" background_image="" background_position="left top" undefined="" background_repeat="no-repeat" hover_type="none" border_size="0" border_color="" border_style="solid" border_position="all" border_radius_top_left="" border_radius_top_right="" border_radius_bottom_left="" border_radius_bottom_right="" box_shadow="no" box_shadow_vertical="" box_shadow_horizontal="" box_shadow_blur="" box_shadow_spread="" box_shadow_color="" box_shadow_style="" padding_top="" padding_right="" padding_bottom="3%" padding_left="" margin_top="" margin_bottom="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""]Click here to see our Mobile Coverage Map .[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

FAQs Archive

I want to set up roaming on my SIM

admin-ion2024-10-16T14:08:10+00:00

Your GoMo SIM is set up to roam in the EU automatically. You can use your calls, 10,000 texts and 16GB of 5G Data in the EU. [...]

I want to set up roaming on my SIMadmin-ion2024-10-16T14:08:10+00:00

How do I order a replacement SIM?

admin-ion2019-10-21T20:53:18+00:00

If your SIM has been lost, stolen or damaged, chat to our webchat team or contact us here to order a replacement SIM. Once you receive your replacement SIM contact [...]

How do I order a replacement SIM?admin-ion2019-10-21T20:53:18+00:00

Why do I have no data coverage?

admin-ion2020-07-30T14:25:51+00:00

In most cases you should have good coverage as our network has 99% 4G coverage nationwide. Like all mobile networks, we can’t fully guarantee indoor coverage. Coverage in your house [...]

Why do I have no data coverage?admin-ion2020-07-30T14:25:51+00:00

Mobile Coverage Map

admin-ion2019-10-21T20:54:33+00:00

Click here to see our Mobile Coverage Map.

Mobile Coverage Mapadmin-ion2019-10-21T20:54:33+00:00

How do I get reconnected after paying outstanding bill?

admin-ion2019-10-03T13:32:18+00:00

Once you pay your outstanding amount, your account will automatically reconnect. If you don't have service 24 hours after making a payment, please contact our Customer Support Team. [...]

How do I get reconnected after paying outstanding bill?admin-ion2019-10-03T13:32:18+00:00

Why can’t I make a chargeable call?

admin-ion2020-01-15T10:29:39+00:00

We have an out of plan spend limit of €30. This means you can spend up to €30 on charges that are not included in your plan. This includes Premium [...]

Why can’t I make a chargeable call?admin-ion2020-01-15T10:29:39+00:00

I have received a text about insufficient credit on my account?

admin-ion2020-01-15T10:25:17+00:00

We have an out of plan spend limit of €30. This means you can spend up to €30 on charges that are not included in your plan. This includes Premium [...]

I have received a text about insufficient credit on my account?admin-ion2020-01-15T10:25:17+00:00

How do I get a refund?

admin-ion2019-10-03T13:37:55+00:00

If there is a credit owed on your account, this will be applied to your next bill. If however credit is owed on your final bill after your contract [...]

How do I get a refund?admin-ion2019-10-03T13:37:55+00:00

What happens if I don’t pay my bill?

admin-ion2019-10-03T13:39:05+00:00

All GoMo bills due must be paid on or before the date specified on the bill. This normally allows a period of 7 days after the bill date for [...]

What happens if I don’t pay my bill?admin-ion2019-10-03T13:39:05+00:00

When is my first bill due?

admin-ion2019-10-03T13:40:07+00:00

A bill notification email will be sent to you on the 1st of each month when your bill is created and payment will be taken using the credit/debit card registered [...]

When is my first bill due?admin-ion2019-10-03T13:40:07+00:00