FAQs Archive

Q: Do I need a new SIM to avail of 5G?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text]No, there is no need for a new or replacement SIM card to be issued to you to get 5G once you are on our €14.99 plan and have a compatible phone. When you receive your confirmation email to let you know that 5G is available to you, simply power off your phone for 2-3 minutes to refresh your SIM card.[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Does 5G have unlimited speed?

admin-ion2023-04-17T10:50:04+00:00

Yes! We offer unlimited 5G speeds.

Does 5G have unlimited speed?admin-ion2023-04-17T10:50:04+00:00

I no longer want 5G and want to return to my previous €9.99/€12.99 price for life

admin-ion2023-04-17T10:49:22+00:00

Unfortunately, it is not possible to return to your previous price plan of €9.99 or €12.99. If you no longer wish to use 5G, you can manually switch back to [...]

I no longer want 5G and want to return to my previous €9.99/€12.99 price for lifeadmin-ion2023-04-17T10:49:22+00:00

I am having trouble filling out this request form

admin-ion2023-04-17T10:48:46+00:00

You are required to enter your GoMo account number, Email address and the mobile number for which you want to upgrade. All of these details can be found in your [...]

I am having trouble filling out this request formadmin-ion2023-04-17T10:48:46+00:00

Can I upgrade a specific mobile number on my account?

admin-ion2023-04-17T10:48:07+00:00

Yes, if you have more than one mobile number on your account that is on our €9.99 or €12.99 offer, you can request a specific one to be upgraded to [...]

Can I upgrade a specific mobile number on my account?admin-ion2023-04-17T10:48:07+00:00

What’s the difference between 4G and 5G?

admin-ion2023-04-17T10:47:38+00:00

5G is the latest generation of mobile networks and is 10 times faster than 4G. Giving you a more seamless experience if you are streaming, gaming, or just browsing.

What’s the difference between 4G and 5G?admin-ion2023-04-17T10:47:38+00:00

What happens if I am not living in a 5G area?

admin-ion2023-04-17T10:47:06+00:00

Don't worry, you will still have the same great 4G service that you are currently using today. If you are using our 5G service and if you are travelling, you [...]

What happens if I am not living in a 5G area?admin-ion2023-04-17T10:47:06+00:00

Can I upgrade myself on My GoMo without having to contact GoMo customer support?

admin-ion2023-04-17T10:46:07+00:00

You will need to fill the form on this page and our team will upgrade your plan during our next bill cycle. You will receive a confirmation email once 5G [...]

Can I upgrade myself on My GoMo without having to contact GoMo customer support?admin-ion2023-04-17T10:46:07+00:00

Do I need a new SIM to avail of 5G?

admin-ion2023-04-17T10:55:27+00:00

No, there is no need for a new or replacement SIM card to be issued to you to get 5G once you are on our €14.99 plan and have a [...]

Do I need a new SIM to avail of 5G?admin-ion2023-04-17T10:55:27+00:00

I don’t have a 5G phone, can I still get 5G?

admin-ion2023-04-17T10:44:08+00:00

Unfortunately, you will need to have a 5G compatible phone to avail of this feature. To use 5G, you must have a 5G enabled phone. You can check your phone [...]

I don’t have a 5G phone, can I still get 5G?admin-ion2023-04-17T10:44:08+00:00

Will I be charged extra for 5G?

admin-ion2023-04-17T10:43:37+00:00

Will I be charged extra for 5G? No! 5G will not incur any additional charges to your monthly bill of €14.99. If you are on our €9.99 or €12.99 plan [...]

Will I be charged extra for 5G?admin-ion2023-04-17T10:43:37+00:00