Do I need to use a pin code with my eSIM?
admin-ion2025-09-17T07:08:13+00:00No, unlike physical SIM cards, eSIM doesn't require you to use a pin code. However, you can turn this on if you prefer.
Can I move my number from another network to a GoMo eSIM?
admin-ion2025-09-17T07:07:02+00:00Yes, the process is the same as a physical SIM. You can move your number from any network to a GoMo eSIM. You can schedule your move when you [...]
Do I need WiFi to activate my eSIM?
admin-ion2025-09-17T07:11:55+00:00Yes, your phone will need to be connected to WiFi to activate your eSIM.
Will my eSIM work while I’m roaming?
admin-ion2025-09-17T07:05:21+00:00Yes, you're eSIM works exactly as a physical SIM card. Your roaming allowance remains the same and includes 19GB of EU roaming data.
Can I transfer my eSIM to a new phone?
admin-ion2025-09-17T07:04:22+00:00Device transfer is currently not available; however, you can follow these steps: Delete the eSIM off the phone that you no longer want to use the eSIM on Log [...]
I lost my phone with my eSIM, what should I do?
admin-ion2025-09-17T07:02:44+00:00If your phone is lost or stolen, you can log into your MyGoMo account and complete a SIM replacement from the “Manage SIM & eSIM” page. This will allow [...]
I deleted my eSIM in error
admin-ion2025-09-17T07:01:49+00:00Don't worry if you delete you eSIM in error, can easily download your eSIM again by logging into MyGoMo. Log in to MyGoMo Go to the “Account Details” page [...]
Moving from physical SIM card to eSIM
admin-ion2025-09-17T06:59:18+00:00If you have a physical SIM card in your phone you can easily move to an eSIM if your phone is compatible. First, you will need to request a [...]
Having trouble activating my eSIM?
admin-ion2025-09-17T07:11:24+00:00If you are having trouble activating your eSIM follow the steps below: Restart your device: A simple reboot can resolve minor software glitches affecting your eSIM. Toggle airplane mode: [...]
How do I activate my eSIM through carrier activation through EID?
admin-ion2025-09-17T07:11:00+00:00For a seamless eSIM set up, some brands have an automated process. Providing your EID number ensures the quickest set up of your eSIM. To activate eSIM through carrier [...]