I no longer want 5G and want to return to my previous €9.99/€12.99 price for life
admin-ion2023-04-17T10:49:22+00:00Unfortunately, it is not possible to return to your previous price plan of €9.99 or €12.99. If you no longer wish to use 5G, you can manually switch back to [...]
I am having trouble filling out this request form
admin-ion2023-04-17T10:48:46+00:00You are required to enter your GoMo account number, Email address and the mobile number for which you want to upgrade. All of these details can be found in your [...]
Can I upgrade a specific mobile number on my account?
admin-ion2023-04-17T10:48:07+00:00Yes, if you have more than one mobile number on your account that is on our €9.99 or €12.99 offer, you can request a specific one to be upgraded to [...]
What’s the difference between 4G and 5G?
admin-ion2023-04-17T10:47:38+00:005G is the latest generation of mobile networks and is 10 times faster than 4G. Giving you a more seamless experience if you are streaming, gaming, or just browsing.
What happens if I am not living in a 5G area?
admin-ion2023-04-17T10:47:06+00:00Don't worry, you will still have the same great 4G service that you are currently using today. If you are using our 5G service and if you are travelling, you [...]
Can I upgrade myself on My GoMo without having to contact GoMo customer support?
admin-ion2023-04-17T10:46:07+00:00You will need to fill the form on this page and our team will upgrade your plan during our next bill cycle. You will receive a confirmation email once 5G [...]
Do I need a new SIM to avail of 5G?
admin-ion2023-04-17T10:55:27+00:00No, there is no need for a new or replacement SIM card to be issued to you to get 5G once you are on our €14.99 plan and have a [...]
I don’t have a 5G phone, can I still get 5G?
admin-ion2023-04-17T10:44:08+00:00Unfortunately, you will need to have a 5G compatible phone to avail of this feature. To use 5G, you must have a 5G enabled phone. You can check your phone [...]
Will I be charged extra for 5G?
admin-ion2023-04-17T10:43:37+00:00Will I be charged extra for 5G? No! 5G will not incur any additional charges to your monthly bill of €14.99. If you are on our €9.99 or €12.99 plan [...]